SCM 300 Exam3 Questions and Answers
Business Process - a standardized set of activities that accomplish a specific task, such as processing a customer's order
Relationship between business processes and supply chain - >>Made up of a series of interconnected and interdependent pr...
Business Process - a standardized set of activities that accomplish a specific task, such
as processing a customer's order
Relationship between business processes and supply chain - >>Made up of a series of
interconnected and interdependent processes
>>Productivity-Managing Inputs and Outputs at a smaller scale
Three requirements of a good process - good intentions, reproducible results,
measurable and manageable
Common reasons for bad processes - Never was good, used to be good, limitations
Cow Path Theory - Demonstrates bad process;
>>A story told by consultants to other consultants and their clients to explain how their
processes got so bad
>>A story about a cow who got a job to go drink water
>>Shows a lack of communication and ambiguity in bad processes
>>EXAMPLE: Computer Silicon Wafers - Baskets
Three benefits of excellent business process - Manage from a distance, large customer
base, key to franchising
Difference between block diagram and business process flow chart - >>Shows step by
step process without determent and only with one shape. Nothing in layout allows
anything to change, important because it can show how many things can go wrong at
previous steps that eventually hurts the production.
>>Has different shapes that mean different things. Allows process to be customized
depending on specific questions from client/order.
scope - Define process requirements and boundaries
Scope Inflation - Work goes beyond the minimum required to get the job done.
Negative results
Swim Lane Flowchart - A(n) ________ shows processing steps grouped according to
which company department is responsible for performing them.
Value of flowcharts for the organization - Quality control tool
Information technology: capture and store information
Resource management (requirements): employees and managers (skills, training),
materials and capital equipment, money
, Operational considerations: testing potential failure points in process, waiting line
management
Departmental concerns: marketing, finance, and accounting and IT
Value of Process improvement and Project Management on Careers - In-class
examples - >>Vital to corporate careers, no matter the major
>>Resume Builder
>>Corporate careers - Politics, Leverage, Capital
Projects are vital to move forward
Attributes of a good consultant - 1.Data collection, data analysis
2.Be creative
3.Have a long-term vision: consider human nature
4.Understand group/ team dynamics for CLIENTS and your TEAMS
5.Understand business imperatives: can you explain change and the benefits of change
Common consulting errors - At Beginning
-assume things
-developing solutions too soon
-listening to the client's pre-fabricated solutions
During the Project
-utilizing poor surveys - single opportunity
-poorly managed scope inflation
-sticking to a dead end scope
-trying to maintain happiness
BPI Business Process Improvement - -performed in teams of employees that include
process expert (process owner), people can be involved directly/inderectly
Desired state vs. present state - Desired state: interview - identify objectives, goals and
metrics
Present state: data collection, interviews, and observations
gap analysis - a marketing research method that measures the difference between a
customer's expectation of a service quality and what actually occurred
Scoping the project - Which gaps will be addressed...
typically looking for max results with min resources
What is a project? - A temporary endeavor undertaken to create a unique product,
service, or result.
Four steps in project management - 1. define the project
2. establish project priorities
3. work breakdown structure
4. track project progress
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