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GMS 401 Final exam Questions and Answers well Explained Latest 2024/2025 Update 100% Correct.

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Natural variation - variability that affects every production process to some degree and is to be expected; also known as common cause Experience Differentiation - Engaging a customer with a product through imaginative use of the five senses, so the customer "experiences" the product Production...

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GMS 401 Final exam
Natural variation - variability that affects every production process to some degree and is to be
expected; also known as common cause



Experience Differentiation - Engaging a customer with a product through imaginative use of the
five senses, so the customer "experiences" the product



Production - the creation of goods and services



Operations Management - Activities that relate to the creation of goods and services through the
transformation of inputs to outputs



Supply chain - A global network of organizations and activities that supply a firm with goods and
services



Services - Economic activities that typically produce an intangible product (such as education,
entertainment, lodging, government, financial, and health services)



Service sector - the segment of the economy that includes trade, financial, lodging, education,
legal, medical, and other professional occupations



Management process - the application of planning, organizing, staffing, leading, and controlling to
the achievement of objectives



Differentiation - distinguishing the offerings of an organization in a way that the customer
perceives as adding value

Low cost leadership - achieving maximum value, as perceived by the customer



Response - a set of values related to rapid, flexible, and reliable performance

,Mission - the purpose or rationale for an organization's existence



Strategy - how an organization expects to achieve its missions and goals



Productivity - the ratio of outputs (goods and services) divided by one or more inputs (such as
labour, capital or management)



Single factor Productivity - Indicates the ratio of one resource (input) to the goods and services
produced (outputs).



Multifactor productivity - indicates the ratio of many or all resources (inputs) to the goods and
services produced (outputs)



Productivity variables - the three factors critical to productivity improvement - capital and the art
and science of management



Knowledge Society - a society in which much of the labour force has migrated from manual work
to work based on knowledge



Maintenance - the activities involved in keeping a systems equipment in working order



Reliability - the probability that a machine part or product will function properly for a specified
time under stated conditions



Mean Time Between Failures (MTBF) - The expected time between a repair and the next failure of
a component, machine, process, or product.



Redundancy - the use of components in parallel to raise reliability



Product development stages - Product concepts are developed from a variety of sources, both
external and internal to the firm. Concepts that survive the product idea stage progress through various

, stages, with nearly constant review, feedback, and evaluation in a highly participative environment to
minimize failure



Robust design - a design that can be produced to requirements even with unfavorable conditions
in the production process



Modular designs - Designs in which parts or components of a product are subdivided into
modules that are easily interchanged or replaced



computer-aided design (CAD) - interactive use of a computer to develop and document a product



Design for manufacture and assembly (DFMA) - software that allows designers to look at the
effect of design on manufacturing of the product



3-D Object Modeling - An extension of CAD that builds small prototypes.



Standard for the exchange of product data (STEP) - a standard that provides a format allowing the
electronic transmission of three-dimensional data



computer-aided manufacturing (CAM) - the use of information technology to control machinery



Virtual reality - a visual form of communication in which images substitute for reality and typically
allow the user to respond interactively



Value analysis - a review of successful products that takes place during the production process



Process-Chain-Network (PCN) Analysis - analysis that focuses on the ways in which processes can
be designed to optimize interaction between firms and their customers



Process chain - a sequence of steps that accomplishes an identifiable purpose (of providing value
to process participants)

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