MGMT1136 FINAL EXAM || All Questions Answered Correctly.
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What is an organisation? correct answers A collection of people working together, where the labour or tasks are divided, to achieve a common goal.
Why do organisations exist? correct answers Organisations should provide a product or service to fulfill a social need (i.e. solve a problem or add v...
MGMT1136 FINAL EXAM || All Questions Answered
Correctly.
What is an organisation? correct answers A collection of people working together, where the
labour or tasks are divided, to achieve a common goal.
Why do organisations exist? correct answers Organisations should provide a product or service
to fulfill a social need (i.e. solve a problem or add value).
Total Quality Management (TQM) correct answers Organization-wide efforts to install and make
a permanent climate in which an organization continuously improves its ability to deliver high-
quality products and services to customers.
Management Functions correct answers Planning - set goals and ways to attain them
Organising - assign responsibility for task accomplishment
Leading - use influence to motivate employees
Controlling - monitor activities and make connections
Classic Management Theory correct answers A theory which states: managers combine, allocate
and utilise resources to achieve organisational objectives by taking inputs from their environment
and through a conversion process generate outputs that add value to their organisation.
Scientific Management Theory correct answers A theory which emphasises four guiding action
principles:
- Develop for every job a 'science' that includes standardised work processes and proper working
conditions.
- Carefully selected workers with the right abilities for the job.
- Carefully train and incentivise workers
- Support workers with carefully planned work
Scientific Management correct answers - Develop for every job a 'science' (time & motion,
detailed processes)
- Carefully select workers with the right abilities for the job: keen to work (people with families,
lower skilled, migrants)
- Carefully train and incentivise workers (bonus payments or reductions in pay)
- Support workers with carefully planned work (high level of supervision)
Bureaucratic Management (Max Weber) correct answers A rational and efficient form of
organisation founded on logic, order and legitimate authority.
The defining features are:
- Clear divisions of labour
, - Clear hierarchy of authority
- Formal rules and procedures
- Impersonality
- Careers based on merit
Assumptions/Problems with Classical Management correct answers Assumptions:
- People are rational
- Jobs can be optimised via specialisation, T&M, rational rules and procedures etc.
Problems:
- Dehumanising
- Devoid of creativity/choice (loss of craft)
- People don't always behave rationally
- Power
Maslow's Theory of Human Needs correct answers - Self actualisation needs
- Esteem needs
- Social needs
- Safety needs
- Physiological needs
Human Resource Management (HRM) correct answers A management style which suggests
effective control comes from within individuals, not adherence to strict, authoritarian control.
McGregor's theory correct answers Managers should give more attention to the social/self-
actualising needs of people at work.
Factors regarding the environment correct answers - Economic conditions i.e. the gender pay gap
- Sociocultural conditions i.e. equality
- Political-legal conditions i.e. capitalism
- Technical conditions i.e. waves of innovation
- Natural environment conditions i.e. climate change
Task environment correct answers The external environment that directly impacts the
organisation's operations and performance.
Techniques companies can use to influence their environments correct answers -
Advertising/public relations
- Political activity
- Trade associations
Organisational culture correct answers The system of shared beliefs and values that develops
within an organisation and guides the behaviour of its members.
Pluralism correct answers The degree to which the organisation is open to anyone who can do
the job, regardless of their diversity attributes.
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