Four Functions of management correct answers planning, organizing, leading, controlling
Management correct answers defined as (1) the pursuit of organizational goals efficiently and effectively by (2) integrating the work of people through (3) planning, organizing, leading, and controlling the o...
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Four Functions of management correct answers planning, organizing, leading, controlling
Management correct answers defined as (1) the pursuit of organizational goals efficiently and
effectively by (2) integrating the work of people through (3) planning, organizing, leading, and
controlling the organization's resources.
3 broad skills managers need correct answers technical skills, conceptual and decision skills,
interpersonal and communication skills
technical skills correct answers the ability to perform a specialized task involving a particular
method or process
Conceptual and decision skills correct answers Ability to identify and resolve problems for the
benefit of the organization and its members
interpersonal and communication skills correct answers Ability to lead, motivate, and
communicate effectively with others, soft skills
Three roles that all managers perform correct answers interpersonal roles, informational roles,
decisional roles
Four different levels of management correct answers Top level managers, Middle-level
managers, Frontline managers, and Team leaders
Major challenges facing manager correct answers Globalization
Technological change
The importance of knowledge and ideas
Collaboration across organizational boundaries
Increasingly diverse labor force
Seven Challenges to Being an Exceptional Manager correct answers 1. Managing for
competitive advantage
2. Managing for diversity
3. Managing for globalization
4. Managing for information technology
5. Managing for ethical standards
6. Managing for sustainability
7. Managing for your own happiness and life goals
, innovation correct answers the introduction of new goods and services
Often the most important innovation is not the product itself, but how it is delivered.
quality correct answers Quality is the excellence of your product (goods or services).
Historically, quality referred to attractiveness, lack of defects, reliability, and long-term
dependability
Service correct answers the dependability with which an organization delivers what customers
want
Speed correct answers fast and timely execution, response, and delivery of results
cost competitiveness correct answers Keeping costs low to achieve profits and be able to offer
prices that are attractive to consumers.
case studies correct answers In depth description of a single company or industry
Involve a great deal of detail about the topic being studied, but difficult to generalize to other
areas
meta-analysis correct answers Technique used to summarize what other researchers have found
on a given topic
Variables from several studies are weighted and analyzed to determine if the effect holds or not
Systematic Management correct answers a classical management approach that attempted to
build into operations the specific procedures and processes that would ensure coordination of
effort to achieve established goals and plans
Scientific Management correct answers A classical management approach that applied scientific
methods to analyze and determine the "one best way" to complete production tasks.
Introduced by Frederick Taylor
Taylor's four principles of scientific management correct answers Management should develop a
precise, scientific approach for each element of one's work.
Management should scientifically select, train, teach, and develop each worker.
Management should cooperate with workers.
Management should ensure an appropriate division of work and responsibility.
Henry L. Gantt correct answers worked with and became a protégé of Frederick Taylor.
He expanded on the piece-rate system by suggesting that frontline supervisors should receive a
bonus for each of their workers who completed their assigned daily tasks.
Gantt is also known for creating the Gantt chart, which helps employees and managers plan
projects by task and time to complete those tasks.
Frank and Lillian Gilbreth correct answers used "motion studies" to identify and remove wasteful
movements so workers could be more efficient and productive.
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