Business Communication Exam 4 Questions with Verified Answers
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Business Communication
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Business Communication
Headings - Answer-Busy readers can quickly understand the gist of a document simply by scanning these brief titles that cue readers about the content of the section that follows. They improve a document's readability and are especially useful markers for clarifying the framework of a report.
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Business Communication Exam 4
Questions with Verified Answers
Headings - Answer-Busy readers can quickly understand the gist of a document simply
by scanning these brief titles that cue readers about the content of the section that
follows. They improve a document's readability and are especially useful markers for
clarifying the framework of a report.
Transitions - Answer-help readers move from one section of the report to the next and
from key point to key point within sections
Preview section - Answer-introduce an important topic helps readers get ready for new
information. helpful when the information is complex or unexpected
Review sections - Answer-come after a body of material and summarize the information
just covered
To gain your audience's trust - Answer-research all sides of your topic, and document
your findings with credible sources
first person - Answer-makes your tone less formal
formal - Answer-A more ______ tone is for longer reports, dealing with controversial or
complex information. used when report will be sent to other parts of the org or to
customers, suppliers, etc. By using an impersonal style, you put a controlled distance
between your readers and yourself.
intro of a report - Answer-puts the report in context for the reader, introduces the
subject, previews main ideas, and establishes the tone of the document.
body of a report - Answer-presents, analyzes, and interprets the information gathered
during your investigation; and it supports your recommendations or conclusions.
closing of a report - Answer-emphasizes your main points, summarizes benefits and
courses of action, and brings action items together in one place.
make sure your report is - Answer-Accurate, Complete, Balanced, Clear &Logical,
Documented Properly
parts of the intro - Answer-Authorization.
Problem/purpose.
Scope.
Background.
Sources and methods.
, Definitions.
Limitations.
Report organization.
parts of the body - Answer-Explanations.
Facts, statistical evidence, and trends.
Analysis of action.
Pros and cons.
Procedures.
Methods and approaches.
parts of the close - Answer-direct approach- summarize key points. restate conclusions
and recs.
indirect approach- present your conclusions
intro of a proposal - Answer-statement of problem or background, solution, scope,
report org
body of a proposal - Answer-facts and evidence, proposed approach, work plan,
statement of qualification, costs
cover (part of a proposal) - Answer-Includes a title to help readers grasp the
purpose/scope of the report.
title fly (part of a proposal) - Answer-a plain sheet of paper that has only the title of the
report on it
title page - Answer-includes the report title, name(s) and title(s) of the writer(s), and date
of submission. can be put on cover instead
letter of transmittal - Answer-This "cover letter" introduces the report. It can include
scope, methods, limitations, report highlights, offer follow-up information or assistance,
and acknowledge help received while preparing the report.
synopsis - Answer-a brief overview of a report's most important points; can be
informative with the direct approach or descriptive with the indirect approach
executive summary - Answer-fully developed "mini" version of the report
parts of Requests for Proposals - Answer-Company background, Project description.
Requirements. Decision criteria. Proposal requirements
Analyzing the Situation - Answer-define your purpose: inform, persuade, collaborate.
Determine the emotional state of your audience.
screencasts - Answer-recordings of activity on computer with audio voiceover.
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