MGMT 309 Chapter 4 | Questions with 100% Correct Answers
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MGMT 309 Chapter 4 | Questions with 100% Correct Answers ________ describes the process of sharing meaning by transmitting messages through media such as words, behavior, or material artifacts. Communication Communication to managers is of vital importance because it ________. greatly helps in ne...
________ describes the process of sharing meaning by transmitting messages through
media such as words, behavior, or material artifacts.
Communication
Communication to managers is of vital importance because it ________.
greatly helps in negotiating future plans
Which of the following does NOT constitute a normal interpersonal communication task
for managers?
giving speeches at conferences
Phil sent an email requesting Mel to join him in the conference room at 2 P.M. and to
bring the final report on the building's floor plans. However, Mel's personal secretary
skips reading the entire email and just informs Mel to join Phil in the conference room at
2 P.M. This is an example of ________.
Noise
Anything that serves to undermine the communication of the intended meaning is
known as ________.
Noise
Which of the following is the primary cause of noise in the communication process?
the difference between two individuals' life space
Which of the following terms refers to any cultural variables that undermine the
communication of intended meaning?
cultural noise
Intercultural communication most likely occurs when ________.
a member of one culture sends a message to a member of another culture
________ is the process in which people look for the explanation of another person's
behavior.
Attribution
According to Hall and Hall, when people experience a failure in communication, they
tend to blame the confusion on the other person's stupidity, deceit, or craziness. This
process of trying to explain the other person's behavior is known as ________.
Attribution
Trust improves cross-cultural communication by ________.
encouraging the open exchange of ideas and information
, Which of the following will help an international business manager cultivate trust in
cross-cultural communications?
socializing when possible and making friendly contacts with persons involved
According to the GLOBE project, workers from countries that ranked low on
performance orientation, e.g., Russia or Greece, ________.
do not take hard facts and figures seriously
According to the GLOBE project, a coworker or subordinate from Sweden, a country
ranking low on assertiveness, would most likely prefer ________.
a two-way dialogue
Brenda is the head of a sports firm in Sweden. In order to communicate effectively with
her workers, Brenda should ________.
build friendly relationships and encourage two-way dialogues
Tom manages a U.S. pharmaceutical subsidiary located in Ireland. In order to
communicate effectively with Irish employees and improve their productivity, Tom
should ________.
provide positive support to employees
Which of the following is a cultural variable in the communication process?
Attitude
If you assume that every member of a society or subculture has the same
characteristics or traits, you are guilty of ________.
Stereotyping
In an interview, a British journalist asked a German athlete, "Are you a typical German?"
When asked to clarify, the journalist explained that a typical German loved machines,
worked hard, and was dependable. This is an example of ________.
Stereotyping
Which of the following is one of the reasons that language frequently causes
miscommunication during international business situations?
translating a local language too literally
Understanding foreign languages is especially important for international managers
because of ________.
increased diversity in the global workforce
The term ________ refers to behavior that communicates without words.
nonverbal communication
________ is one of the elements of nonverbal communication.
Kinesic behavior
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