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EPE301C COURSE 2 EXAM LATEST UPDATED
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EPE301C COURSE 2 EXAM LATEST UPDATEDWhy do problems go unsolved?
Because the problem doesn't really need solving.
People like problems.
People create quick fixes so they can avoid the problem for a while.
People create quick fixes so they can avoid the problem for a while.
Which of these approaches do we need to solve problems?
Problem-centered
Solution-oriented
Both
Both
When do problems happen? (Check all that apply).
When people agree and work well together
When goals are unclear
When miscommunication happens
When expectations are clear
When goals are unclear
When miscommunication happens
Why do problems resurface? (Check all that apply).
When the solution didn't include all stakeholders.
Because they are not solved or eliminated to begin with.
The problem didn't really exist to begin with.
,When the solution didn't include all stakeholders .
Because they are not solved or eliminated to begin with
What is the best way to respond to a problem?
Don't talk to others and try to take care of it myself.
Ignore it and know that in time It'll fix itself.
Avoid the problem and hope someone else fixes it.
Assume responsibility and talk with someone about a long-term solution.
Assume responsibility and talk with someone about a long-term solution.
Which of these is Step 6?
Engage Feedback
Advantages & Disadvantages
Reframe
Prepare & Recommend
Prepare & Recommend
Which of these questions are part of identifying the problem? (Select all that
apply).
When is the problem happening?
What's my role in the problem?
Who is at fault?
Why is it happening?
What's my role in the problem
Why is it happening?
Why is it important to acknowledge your role in the problem? (Select all that
apply.)
, Because I need to show others that I'm not a problem person.
To show that is wasn't my fault.
Because people are more willing to work with a person who accepts responsibility.
Because I may not have recognized it before.
Because people are more willing to work with a person who accepts responsibility.
Because I may not have recognized it before.
Why is reframing the problem into a goal-oriented question so important? (Select
all that apply).
Because people like goals.
Gets everyone aligned and in agreement.
Because it defines a clear path to brainstorming.
Because it saves time.
Gets everyone aligned and in agreement.
Because it defines a clear path to brainstorming.
Because it saves time.
Does the reframe step need to include all those involved in the problem? (Select all
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