ADDIE - ANSWER- Analysis, design, development, implementation, evaluation
model; a five-step instructional design framework that guides the design and
development of learning programs.
ADEA (U.S. examinees only) - ANSWER- Age Discrimination in Employment Act
ADR - ANSWER- Alternative dispute resolution; an umbrella term for the various
approaches and techniques (other than litigation) that can be used to resolve a
dispute, such as arbitration, conciliation and mediation.
analytics - ANSWER- Tools that add context or subclassifying comparison
groups to data so that the data can be used for decision support.
applicant - ANSWER- Person who applies for or formally expresses interest in a
position.
arbitration - ANSWER- Method of alternative dispute resolution (ADR) by which
disputing parties agree to be bound by the decision of one or more impartial
individuals to whom they submit their dispute for final determination.
assessment center - ANSWER- Process by which job candidates or employees
are evaluated to determine suitability and/or readiness for employment, training,
promotion or an assignment.
, ATS - ANSWER- Applicant tracking system; a software application that automates
organizations' management of the recruiting process, such as accepting
application materials and screening applicants.
balance sheet - ANSWER- Statement of an organization's financial position at a
specific point in time, showing assets, liabilities and shareholder equity
balanced scorecard - ANSWER- Performance management tool that depicts an
organization's overall performance as measured against goals, lagging indicators
and leading indicators.
benchmarking - ANSWER- Process by which an organization identifies
performance gaps and sets goals for performance improvement by comparing its
data, performance levels and/or processes against those of other organizations.
benefits - ANSWER- Mandatory or voluntary payments or services provided to
employees, which typically cover retirement, health care, sick pay/disability, life
insurance and paid time off (PTO).
BFOQ (U.S. examinees only) - ANSWER- Bona fide occupational qualification; a
factor (such as gender, religion or age) that is reasonably necessary, in the
normal operations of an organization, to carry out a particular job function.
bias - ANSWER- A partiality or an inclination or predisposition for or against
something.
business case - ANSWER- Tool or document that defines a specific problem,
proposes a solution and provides justifications for the proposal in terms of time,
cost-efficiency and probability of success.
business intelligence - ANSWER- Raw data (which may be internal or external to
an organization) that is translated into meaningful information for decision-
makers to use in taking strategic action.
business unit - ANSWER- Element or segment of an organization that represents
a specific business function, such as accounting, marketing or production; also
may be called department, division, group, cost center or functional area.
buy-in - ANSWER- Process by which a person or group provides a sustained
commitment in support of a decision, approach, solution or course of action.
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