intrapersonal communication
occurs in the form of a persons inner thoughts and beliefs, colored by feelings
interpersonal communication
Reciprocal, dynamic process, concerned with transmission of information
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intrapersonal communication - ANSWER- occurs in the form of a persons inner
thoughts and beliefs, colored by feelings
interpersonal communication - ANSWER- Reciprocal, dynamic process,
concerned with transmission of information
linear model - ANSWER- simplest communication model consisting of sender,
message, receiver and context
sender - ANSWER- the source; encodes the message; Has to do a lot of work
message - ANSWER- Consists of transmitted verbal or nonverbal expression of
thoughts and feelings
receiver - ANSWER- Recipient of the message; decodes a senders message
symmetric role relationships - ANSWER- equal relationships
complementary role relationships - ANSWER- typically operate with one person
holding a higher position than the other in the communication process (nurse
tries to help client reach goal)
therapeutic communication - ANSWER- a dynamic interactive process consisting
of words and actions, and entered into by a clinician and client for the purpose of
achieving identified health-related goals
verbal communication - ANSWER- Refers to language communication; words are
the most consciously used form of communication; should be clear, complete,
concrete and easily understandable
, nonverbal communication - ANSWER- Refers to physical expression, and
behaviors not expressed in words; kinesics, proxemics, paralanguage, and
anatomical physical response
metacommunication - ANSWER- Refers to how nonverbal cues are used to
enhance, negate the meaning of words
focused questions - ANSWER- Require a specific short response rather than a
yes or no answer
closed ended questions - ANSWER- Require a yes or no or single phrase
response; Used in emergency situations when the goal is to obtain info quickly
empathetic listening - ANSWER- referred to as active listening, the goal of which
is shared understanding and a positive health care experience
inference - ANSWER- an educated guess about the meaning of an observed
behavior or statement; validate it with the client
data cues - ANSWER- small pieces of data that would not reveal much when
taken by themselves; hesitancy, anger, or nervousness about a certain topic or
switching topics are date cues, needing fuller explanations
minimal cues - ANSWER- brief, encouraging phrases and nonverbal prompts,
which communicate interest; Promote client comfort in sharing intimate
information
clarification - ANSWER- A listening response, used to ask clients for more
information or for elaboration on a point
restatement - ANSWER- Listening strategy used to broaden a client's perspective,
or when the nurse needs to provide a sharper focus on a specific part of the
communication
paraphrasing - ANSWER- focuses on cognitive part of the message; Used to
check whether the nurse's translation of the client's words represent an accurate
interpretation of the message; Takes the essential information expressed in the
client's original message and presents it in shorter, more specific form, without
losing its meaning; Focus is core elements of the original statement
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