ASQ Lean Six Sigma Green Belt Exam Questions with Correct Answers
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Defects - Answer-No more than 3.4 million defects per million opportunities
Pareto Principle - Answer-Roughly 80% of the effects come from 20% of the causes.
Juran Trilogy - Answer-Quality planning, Improvement cycle, Quality control
Control Charts - Answer-Graphic presentations of process...
ASQ Lean Six Sigma Green Belt Exam
Questions with Correct Answers
Defects - Answer-No more than 3.4 million defects per million opportunities
Pareto Principle - Answer-Roughly 80% of the effects come from 20% of the causes.
Juran Trilogy - Answer-Quality planning, Improvement cycle, Quality control
Control Charts - Answer-Graphic presentations of process data over time, with
predetermined control limits
assignable causes of variation - Answer-any variation-causing factors that can be
identified and eliminated
PDCA cycle - Answer-a plan-do-check-act cycle using observed data for continuous
improvement of operations
Ishikawa - Answer-Ishikawa = Fishbone Diagram: cause and effect.
Walter Shewhart - Answer-Statistical Quality Control
measurable objectives - Answer-defined targets established to measure improvements
in quality
Voice of the Customer (VOC) - Answer-Data that represents the needs and wants of
your customers.
customer loyalty - Answer-when customers buy a product from the same supplier again
and again
Risk of defects - Answer-To lower, reduce the number of suppliers
Reducing inventory - Answer-To lower maintaining capital from the company
cost efficiency - Answer-achieving a desired level of outputs with a minimal level of
inputs and resources
balanced scorecard - Answer-Project meets company's goal and customers needs with
4 perspectives: financial, customer, internal business processes, and employee learning
and growth
Lean - Answer-Improve customer loyalty and product quality by reducing waste
,Color scorecard metrics - Answer-Red, Yellow, Green
Lean vs Six Sigma - Answer-Eliminating waste vs Increasing quality
Theory of Constraints - Answer-Profit improvement by Greater gain comes from
identifying which parts of the process is a constraint to the whole
change agent - Answer-someone who is a catalyst in helping organizations to deal with
old problems in new ways
Theory of Constraints- profits - Answer-Operating expense, inventory = reduce
Throughput= create and deliver product to customer/generate money, increase
Lean Management - Answer-Reducing waste and cost in a methodical manner to
optimize processes.
Five principles: Value, Value stream, Flow and pull, Empowerment, Perfection
Information flows - Answer-The way the customer interacts with the company
Data that moves throughout the supply chain
Inventory lead times - Answer-Time line
Current value stream map - Answer-8 types of waste
Rework - Answer-Defect
Waiting - Answer-Form of waste
Overproduction - Answer-Form of waste
A condition in which production of goods exceeds the demand for them
Transport - Answer-Poor layout on warehouse or production floor
Key Performance Indicators (KPIs) - Answer-The quantifiable metrics a company uses
to evaluate progress toward critical success factors
DMAIC Cycle - Answer-Define, Measure, Analyze, Improve, Control
DFSS Key Tools - Answer-Create or redesign a product or process
FMEA key measures - Answer-severity, frequency of occurrence and ease of detection
PFM stands for - Answer-Potential failure mode
RPNs - Answer-Risk Priority Number
Severity x Occurrence x Detection
Value of RPN - Between 1 and 1000
A corrective action is required for any RPN value higher than 80.
Criticality - Answer-Severity x Occurence
DFMEA - Answer-Design FMEA - product malfunctions
PFMEA - Answer-Process FMEA - potential failures that can lead to customer
dissatisfaction
descriptive statistics - Answer-statistics that summarize the population in a study
Temperature on y axis - Answer-Represents the Response
Capability index - Answer-Increased when process improvement is improved
Pareto chart - Answer-Identify and quantify the source of a problem
Linear - Answer-Correlation analysis used to provide a numeric value between two
variables
A critical to quality (CTQ) tree - Answer-Translate broad requirements into specific
requirements
matrix diagram - Answer-A diagram that shows the relationship of components to a
whole.
Used extensively in Quality Function Deployment (QFD)
P - Answer-Control chart used to monitor discrete data
Oval - Answer-Used to present a termination point in a flowchart
normal distribution - Answer-95%
0.05 - Answer-Commonly accepted level for alpha risk
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