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COMM 315 Exam 2 | Questions and Answers
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COMM 315 Exam 2 | Questions and Answers Chetna's mind wanders when her supervisor is talking to her. She does not paraphrase or ask clarifying questions, and she does not attend to her supervisor's nonverbal cues. Which of the following assumptions would help Chetna improve her listening? A) Comm...

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COMM 315 Exam 2


Chetna's mind wanders when her supervisor is talking to her. She does not paraphrase
or ask clarifying questions, and she does not attend to her supervisor's nonverbal cues.
Which of the following assumptions would help Chetna improve her listening?

A) Communication is the sender's responsibility
B) Effective listening is an active process
C) Talking has more advantages than listening
D) Listening is a mindless activity

Questions that are actually disguised forms of giving advice are called __________
questions

A) sincere
B) counterfeit
C) unrealistic
D) demanding

Corey has lived in New York City all his life. His new coworker, Danielle, recently
immigrated to the United States from Mali. She speaks English with an accent. As a
consequence of this, Corey assumes that she is not very intelligent and that she does
not understand him very well when he speaks to her. Corey is demonstrating

A) ethnocentrism
B) egocentrism
C) preoccupation
D) poor multicommunication

Self-centered listeners

A) receive low ratings for social attractiveness
B) are usually well-liked
C) readily learn valuable new information
D) are more likely to be promoted

Courtney continuously checks her email and texts responses while sitting in her biology
lecture. Not surprisingly, she has trouble understanding many of the concepts she's
supposed to be learning. Which type of barrier to effective listening does this represent?

A) physiological barrier
B) message overload
C) ethnocentrism
D) faulty assumption

, Which of the following is NOT a recommended technique for effective listening?

A) Avoid asking questions for clarification
B) Turn off your cell phone ringer while you are interacting with others face-to-face
C) Take notes to help you remember key points
D) Attend to the sender's nonverbal cues

Which of the following is NOT a recommended technique for effective listening?

A) When the sender pauses, seek clarification by restating his or her ideas in your own
words
B) Be sure you understand the other person's ideas very well before you begin to
evaluate them
C) Give the speaker advice by asking leading questions such as, "Are you sure you
have really tried every solution we talked about?"
D) When you are listening, hold back from making a wealth of comments

Monika pays especially close attention to the accuracy and consistency of people's
messages. She tries to always consider the quality of a message before she decides if
she believes it. Monika's primary listening style is ________ listening

A) relational
B) critical
C) task-oriented
D) analytical

In which of the following scenarios would the people involved most likely keep a
personal distance of around three feet?

A) A manager giving a job interview to a candidate
B) A woman describing her vacation to a friend
C) A romantic couple walking in a park
D) An actor giving a performance to an audience

When you are trying to summarize a large amount of information, yet make your
meaning clear, you can often achieve maximum clarity by using

A) highly specific language
B) highly abstract language
C) a large amount of nonverbal amplification
D) an abstract overview followed by specific details

Manager Norris gave the following instructions to Jared:

"I'd like you take on more responsibility. So far, you've only been dealing with minor
tasks such as drawing up daily schedules and mailing out customer refunds. Starting

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