BUSMHR 3200 Exam 1 Inks | Complete Solutions (Verified) Basic levels within the organization individual, team, organization level Derailers -insensitivity to others -poor working relations -inability to build or lead a team -authoritarianism -inability to change and adapt Human relations movement...
Basic levels within the organization
individual, team, organization level
Derailers
-insensitivity to others
-poor working relations
-inability to build or lead a team
-authoritarianism
-inability to change and adapt
Human relations movement
-increasing numbers of studies/writings from behavioral scientists focusing on the
"human" factor
-collective bargaining legalized in 1935; management looking for other ways to manage
workforce
McGregor's Theory X vs Y
one doesn't replace the other; just different perspectives on people
Theory x
-People dislike work and
avoid it whenever possible
-People need to be coerced
to work
-People require close
supervision at all times
-Most people prefer to be
directed, have little ambition
and avoid responsibility
-top down hierarchal
Theory y
-Work is seen as a natural
activity, like play or rest
-Given objectives, people can
be very self-directed
-People become committed to
objectives with some reward
-Most people are ambitious and can accept (and seek out) responsibility
,-in general people think more progressive way of looking at people but different
perspectives
Strategic Management
-A plan for integrating goals, tactics, policies and actions into a meaningful whole
-Has two primary elements
--Strategy Formulation (designing/developing a strategy)
--Strategy Implementation (making it happen/implementation)
Strategy Formulation
Developing a strategy
-starts with a vision
-lofty compelling future state they are trying to make
Goes into a mission
Internal Analysis-strengths/weaknesses
External Analysis-Opportunities/threats
+
vision
mission
goals
= strategic plan
SWOT analysis is commonly used here
Strategy Implementation
Galbraith's Star Model
Focuses on 5 critical elements or organization functioning:
strategy
structure
systems & processes
metrics & rewards
people
*all elements need to be aligned for org. to succeed
Motivation
Psychological (and physiological) processes that underline the direction, intensity, and
persistence or behavior of thought
Intrinsic Motivation
aspects related to the job, internal characteristics of the person, etc.
-feelings generated from doing rather than being rewarded
-give this to ourselves!
, Extrinsic Motivation
aspects related to rewards, recognition, promotion, etc.
-results from the potential or actual receipt of extrinsic rewards
Fundamental Equation regarding performance
P= A x M x O
P=performance
A=ability
M=motivation
O=opportunity
This model is multiplicative; needs all three elements to work
Need-based theories of motivation
-Maslow's Need Hierarchy Theory
-Alderfer's ERG Theory
-McClelland's Need Theory
Maslow's Hierarchy of Needs
Abraham Maslow developed this
suggests that there are five needs we need as individuals, in a hierarchy
Growth Needs:
Self-actualization (needs to be all that we can be)
Esteem Needs( need to feel good about self)
*not supported, but theory remains popular
-can only work on one need at a time
Alderfer's ERG Theory
Clayton Alderfer
Growth needs
Relatedness needs
Existence Needs
*not a strict hierarchy theory, can work on all needs at one time
McClelland's Need Theory
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