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what can EHR vendors do? develop systems to meet the specific needs of an organization. what do you do whenever an overpayment is made in error to a patient's account? note the activity on the appropriate patient account -also include documentation indicating to whom the refund was made, t...

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NHA CEHRS - Final Exam Questions
with Verified Answers.

what can EHR vendors do? develop systems to meet the specific
needs of an organization.


what do you do whenever an overpayment is made in error to a
patient's account? note the activity on the appropriate patient
account
-also include documentation indicating to whom the refund was made,
the date refunds were returned, and the method of refund.


where are patient statements generated from? the financial or
billing sections of the EHR.


how often are patient statements processed? actively each month
or coordinated by a 3rd party vendor or billing company that processes
the organization's financial activities and records.


what might some organizations omit from patient statements?
some specific info, like diagnostic and procedure codes.

,can patients pay bills online? YES, they can also have electronic
statements and reminders sent securely through a portal and reduce
processing and mailing costs.


how may automatic online bill payments be set up? to charge
patient credit or debit cards, expediting payment receipt and
eliminating check-writing and postage.


the National Committee on Vital and Health Statistics Uniform
Ambulatory Care Data consists of how many core elements which must
be present in all ambulatory care records? 16


how many preloaded templates be in an outpatient setting?
generic, or the EHR vendor may be able to customize templates for the
practice.


what must you do before creating your own template? check for
system permissions.


can you create customized templates in an INpatient environment?
OFTEN not allowed


what happens during the implementation phase? consultants and
technical experts from the EHR vendor should be on-site to work with

,every department using the system to document workflow and ensure
that templates support the organization.


how do many organizations start the process of data capture? by
asking patients to enter info about their medical, family, and social
history, current medications, symptoms, and concerns.


where can reports on specific quality measures (health maintenance,
preventive care screenings) be sent? to the Centers for Medicare
and Medicaid Services.


can patients monitor their health status or share it with providers in
their patient portal? YES


what is a PHI? any information held or used by a covered entity or
its business associates that identifies an individual.


what is an assignment of benefits form? a patient's authorization to
allow health insurance payment to be made directly to the provider of
service.


how are patients registered in an ambulatory setting? the patient
info is used to generate wristbands, which are used for identification
and can display health info.

, what are color coded wristbands? they are used to alert providers
of allergies, blood type, or DNR.


what clinical information are entered by providers and support staff?
review of systems, physical examination, diagnosis, and treatment
are all included in an encounter note.


what is internal data? it is recorded by providers(sometimes
patients) during an encounter.


what is included within internal data? financial information entered
during scheduling and patient registration to enable reimbursement for
services.


what is external data? (digital images, lab results) often starts
outside the office where the patient record lives.


directing info into the patient's electronic record helps create complete
record of the patient


what is common to find in a fully integrated EHR environment? only
electronic documentation of all patient care data, these organizations
might maintain paper records only from before the EHR was adopted.

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