CH. 10 MANAGING EMPLOYEE MOTIVATION & PERFORMANCE EXAM ESSENTIALS: YOUR 110 COMPLETE QUESTION GUIDE WELL SOLVED
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MANAGING EMPLOYEE MOTIVATION & PERFORMANCE
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MANAGING EMPLOYEE MOTIVATION & PERFORMANCE
___ ___ developed the two-factor theory of motivation by interviewing 200 accountants and engineers - ️️Frederick Herzberg
___ ____ systems are among the oldest forms of performance based rewards - ️️incentive reward
________ can be used to weaken behavior, especially behavior that has pr...
___ ___ developed the two-factor theory of motivation by interviewing 200 accountants and engineers -
✔ ✔ Frederick Herzberg
___ ____ systems are among the oldest forms of performance based rewards - ✔ ✔ incentive
reward
________ can be used to weaken behavior, especially behavior that has previously been rewarded - ✔
✔ extinction
_________ at work is the number 1 productivity booster - ✔ ✔ happiness
"an employee may come to work on time to avoid a reprimand" is an example of - ✔ ✔ avoidance
3 most important individual needs: - ✔ ✔ achievement
affiliation
power
A ______-______ ______ workday is broken down into two categories: flexible time and core time - ✔
✔ flexible-work schedule
compressed work schedule - ✔ ✔ Working a full 40-hour week in fewer than the traditional five days
content perspectives - ✔ ✔ approach to motivation that tries to answer the question "what factors
motivate people"
David C. McClelland - ✔ ✔ psychologist who first identified the need for achievement, argues that
only about 10% of the US population has a high need for achievement
effort-to-performance expectancy - ✔ ✔ the individual's perception of the probability that effort will
lead to high performance
Employee stock ownership plans - ✔ ✔ employees are gradually given a major stake in ownership of
a corporation, usually based on performance & senority
, Employees whom managers attempt to "satisfy" through ___ factors alone will usually do just enough to
get by. - ✔ ✔ hygiene
empowerment - ✔ ✔ the process of enabling workers to set their own work goals, make decisions,
and solve problems within their sphere of responsibility and authority
a form of executive compensation that has received a lot of attention in recent years has been various
kinds of ___ ____ - ✔ ✔ stock options
a goal of "increasing productivity by 3% in the next six months" is an example of _______ _______ - ✔
✔ goal specificity
a manager can help satisfy belongingness needs by allowing ____ - ✔ ✔ social interaction and by
making employees feel like part of the team
a manager who vows to take whatever steps necessary to cut costs by 10% has made a _______ to
achieve the goal - ✔ ✔ commitment
a person who is feeling under-rewarded may reduce the inequity by: - ✔ ✔ decreasing inputs by
exerting less effort
increase outcomes by asking for a raise
distort the outcomes by rationalizing - trying to get the other person to change his/her outcomes/inputs
belongingness needs - ✔ ✔ Maslow's 3nd stage: relate to social processes. the include the need for
love and affection and to be accepted by one's peers.
belongingness needs are satisfied most by: - ✔ ✔ family and community relationships outside of
work and by friends
by providing ___ ____appropriate level, managers do not stimulate motivation but merely ensure that
employees are "not dissatisfied" - ✔ ✔ hygiene factors
by simply ignoring behavior and not reinforcing it the boss is exhibiting ______ _______ - ✔ ✔
extinction reinforcement
Equity - ✔ ✔ is an individual's belief that the treatment he or she is receiving if fair relative to the
treatment received by others
equity theory - ✔ ✔ contends that people are motivated to seek social equity in the rewards they
receive for performance
esteem needs - ✔ ✔ Maslow's 4th stage: actually comprise 2 different set of needs: the need for a
positive self-image & self -respect and the need for recognition and respect from others
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