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Solution Manual for Management Information Systems Managing the Digital Firm, Global Edition, 17th edition Kenneth C. Laudon, Jane P. Laudon €17,83
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Solution Manual for Management Information Systems Managing the Digital Firm, Global Edition, 17th edition Kenneth C. Laudon, Jane P. Laudon

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Solution Manual for Management Information Systems Managing the Digital Firm, Global Edition, test 17th edition Kenneth C. Laudon, Jane P. Laudon

Voorbeeld 4 van de 790  pagina's

  • 5 oktober 2024
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Test Bank for: Management Information Systems:
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Managing the Digital Firm, 17th Edition By Kenneth C.
v v v v v v v v v




Laudon, Jane P. Laudon.
v v v v




Test Bank
v Page 1
v

,Management Information Systems: Managing the Digital Firm, 17e (Laudon)
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Chapter 1 Information Systems in Global Business Today
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1) Which of the following is not one of the six strategic business objectives of information
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systems?
v




A) New products and services
v v v v




B) Improved decision making
v v v




C) Competitive advantage
v v




D) Improved employee morale
v v v




E) Survival
v




Answer: D vv




Difficulty: Challenging vv




AACSB: Information technology
vv v




LO: 1-1: How are information systems transforming business, and why are they so essential for
vv v v v v v v v v v v v v v




running and managing a business today?
v v v v v v




2) Verizon's use of a web-based digital dashboard to provide managers with precise real-time
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information enabled it to improve which of the following?
v v v v v v v v v




A) Compliance with regulations
v v v




B) Managerial decision making
v v v




C) Efficiency in creation of new products
v v v v v v




D) Employee morale
v v




E) Intimacy with its suppliers
v v v v




Answer: B vv




Difficulty: Challenging vv




AACSB: Information technology
vv v




LO: 1-1: How are information systems transforming business, and why are they so essential for
vv v v v v v v v v v v v v v




running and managing a business today?
v v v v v v




3) Which of the following may lead to competitive advantage?
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1. New products, services, and business models;
v v v v v v




Test Bank v Page 2
v

,2. Charging less for superior products;
v v v v v




3. Responding to customers in real time
v v v v v v




A) 1 only
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B) 1 and 2
v v v




C) 2 and 3
v v v




D) 1 and 3
v v v




E) 1, 2, and 3
v v v v




Answer: E vv




Difficulty: Challenging vv




AACSB: Analytical thinking vv v




LO: 1-1: How are information systems transforming business, and why are they so essential for
vv v v v v v v v v v v v v v




running and managing a business today?
v v v v v v




4) A firm that invests in an information system because it is a necessity of doing business does
v v v v v v v v v v v v v v v v v




so because it is seeking to achieve which of the following business objectives?
v v v v v v v v v v v v v




A) Operational excellence
v v




B) Improved decision making
v v v




C) Competitive advantage
v v




D) Customer intimacy
v v




E) Survival
v




Answer: E vv




Difficulty: Moderate vv




AACSB: Information technology vv v




LO: 1-1: How are information systems transforming business, and why are they so essential for
vv v v v v v v v v v v v v v




running and managing a business today?
v v v v v v




5) The Mandarin Oriental's use of computer systems to keep track of guests' preferences is an
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example of which of the following?
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A) Improved flexibility
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B) Improved decision making
v v v




C) Improved efficiency
v v




D) Customer intimacy
v v




Test Bank v Page 3 v

, E) Operational excellence
v v




Answer: D vv




Difficulty: Moderate vv




AACSB: Information technology
vv v




LO: 1-1: How are information systems transforming business, and why are they so essential for
vv v v v v v v v v v v v v v




running and managing a business today?
v v v v v v




6) Competitors were seeking which of the following business objectives when they rushed to
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provide ATMs after Citibank introduced the first ATMs in New York?
v v v v v v v v v v v




A) Improved efficiency
v v




B) Customer and supplier intimacy
v v v v




C) Survival
v




D) Competitive advantage
v v




E) Improved decision making
v v v




Answer: C vv




Difficulty: Moderate vv




AACSB: Information technology
vv v




LO: 1-1: How are information systems transforming business, and why are they so essential for
vv v v v v v v v v v v v v v




running and managing a business today?
v v v v v v




7) Which of the following is the key business metric behind the technologies implemented by
v v v v v v v v v v v v v v




Kroger, as discussed in the chapter-opening case?
v v v v v v v




A) Higher customer satisfaction levels
v v v v




B) Survival
v




C) Improved employee morale
v v v




D) Improved decision making
v v v




E) Reduced cost of supplies
v v v v




Answer: A vv




Difficulty: Moderate vv




AACSB: Analytical thinking
vv v




LO: 1-1: How are information systems transforming business, and why are they so essential for
vv v v v v v v v v v v v v v




Test Bank v Page 4 v

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