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Solution Manual for Management Information Systems Managing the Digital Firm, Global Edition, 17th edition Kenneth C. Laudon, Jane P. Laudon€17,57
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Summary Book: Management Information Systems - managing the digital firm
Instructor Solution Manual for Management Information Systems Managing the Digital Firm, Global Edition, 17th edition Kenneth C. Laudon, Jane P. Laudon
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Voorbeeld van de inhoud
Test Bank for: Management Information Systems:
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Managing the Digital Firm, 17th Edition By Kenneth C.
v v v v v v v v v
Laudon, Jane P. Laudon.
v v v v
Test Bank
v Page 1
v
,Management Information Systems: Managing the Digital Firm, 17e (Laudon)
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Chapter 1 Information Systems in Global Business Today
v vvv v v v v v
1) Which of the following is not one of the six strategic business objectives of information
v v v v v v v v v v v v v v v
systems?
v
A) New products and services
v v v v
B) Improved decision making
v v v
C) Competitive advantage
v v
D) Improved employee morale
v v v
E) Survival
v
Answer: D vv
Difficulty: Challenging vv
AACSB: Information technology
vv v
LO: 1-1: How are information systems transforming business, and why are they so essential for
vv v v v v v v v v v v v v v
running and managing a business today?
v v v v v v
2) Verizon's use of a web-based digital dashboard to provide managers with precise real-time
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information enabled it to improve which of the following?
v v v v v v v v v
A) Compliance with regulations
v v v
B) Managerial decision making
v v v
C) Efficiency in creation of new products
v v v v v v
D) Employee morale
v v
E) Intimacy with its suppliers
v v v v
Answer: B vv
Difficulty: Challenging vv
AACSB: Information technology
vv v
LO: 1-1: How are information systems transforming business, and why are they so essential for
vv v v v v v v v v v v v v v
running and managing a business today?
v v v v v v
3) Which of the following may lead to competitive advantage?
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1. New products, services, and business models;
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Test Bank v Page 2
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,2. Charging less for superior products;
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3. Responding to customers in real time
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A) 1 only
v v
B) 1 and 2
v v v
C) 2 and 3
v v v
D) 1 and 3
v v v
E) 1, 2, and 3
v v v v
Answer: E vv
Difficulty: Challenging vv
AACSB: Analytical thinking vv v
LO: 1-1: How are information systems transforming business, and why are they so essential for
vv v v v v v v v v v v v v v
running and managing a business today?
v v v v v v
4) A firm that invests in an information system because it is a necessity of doing business does
v v v v v v v v v v v v v v v v v
so because it is seeking to achieve which of the following business objectives?
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A) Operational excellence
v v
B) Improved decision making
v v v
C) Competitive advantage
v v
D) Customer intimacy
v v
E) Survival
v
Answer: E vv
Difficulty: Moderate vv
AACSB: Information technology vv v
LO: 1-1: How are information systems transforming business, and why are they so essential for
vv v v v v v v v v v v v v v
running and managing a business today?
v v v v v v
5) The Mandarin Oriental's use of computer systems to keep track of guests' preferences is an
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example of which of the following?
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A) Improved flexibility
v v
B) Improved decision making
v v v
C) Improved efficiency
v v
D) Customer intimacy
v v
Test Bank v Page 3 v
, E) Operational excellence
v v
Answer: D vv
Difficulty: Moderate vv
AACSB: Information technology
vv v
LO: 1-1: How are information systems transforming business, and why are they so essential for
vv v v v v v v v v v v v v v
running and managing a business today?
v v v v v v
6) Competitors were seeking which of the following business objectives when they rushed to
v v v v v v v v v v v v v
provide ATMs after Citibank introduced the first ATMs in New York?
v v v v v v v v v v v
A) Improved efficiency
v v
B) Customer and supplier intimacy
v v v v
C) Survival
v
D) Competitive advantage
v v
E) Improved decision making
v v v
Answer: C vv
Difficulty: Moderate vv
AACSB: Information technology
vv v
LO: 1-1: How are information systems transforming business, and why are they so essential for
vv v v v v v v v v v v v v v
running and managing a business today?
v v v v v v
7) Which of the following is the key business metric behind the technologies implemented by
v v v v v v v v v v v v v v
Kroger, as discussed in the chapter-opening case?
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A) Higher customer satisfaction levels
v v v v
B) Survival
v
C) Improved employee morale
v v v
D) Improved decision making
v v v
E) Reduced cost of supplies
v v v v
Answer: A vv
Difficulty: Moderate vv
AACSB: Analytical thinking
vv v
LO: 1-1: How are information systems transforming business, and why are they so essential for
vv v v v v v v v v v v v v v
Test Bank v Page 4 v
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