WGU C208 Final OA Study Questions And Answers Graded A+.
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WGU C208 Final OA Study Questions And Answers Graded A+.
Which three individuals within an organization could play the role of change agent - correct answer. ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes when implem...
WGU C208 Final OA Study Questions And
Answers Graded A+.
Which three individuals within an organization could play the role of change agent -
correct answer. ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes
when implementing a change - correct answer. Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1
(earliest stage) to 5 (latest stage) - correct answer. knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the
employee benefits program but is unsure how the employees will respond to these
changes
Which type of change model should this person employ? - correct answer. Descriptive
Which two statements characterize low end disruption - correct answer. it is an
innovation that is good enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - correct answer. Communicating change initiatives through email
Explaining why the change is needed
What is essential for a leader to communicate when undertaking organizational
change? - correct answer. a consistent vision of the end result of the change
, how should training be viewed during organizational change - correct answer. as a
worthwhile investment in a successful transition
How can a leader connect with employees to help sustain organizational change? -
correct answer. offering positive feedback
Which approach is proven and effective in using reinforcements to sustain change? -
correct answer. Directing leaders to focus on profit-driven goals, market share, and
employee satisfaction
What is a common cause for the failure of organizational change - correct answer.
unclear goals
Which role does creative tension play in organizational change according to Peter
Senge? - correct answer. It drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of
organizational change? - correct answer. anger
which practice can lead to unconscious resistance to attempts at organizational
change? - correct answer. tiring staff with unrelated demands
how can leaders effectively address resistance to change through communications -
correct answer. by being consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according
to Black and Gregersen? - correct answer. Mental models can become barriers that
prevent stakeholders' from perceiving the need for change
Which scenario is an example of on e of Black and Gregersen's strategies for
overcoming barriers to change - correct answer. A CEO champions a change process
by both accepting responsibility and providing clear metrics for the change initiatives
How should leaders view difficult questions and serious concerns from employees about
change initiatives - correct answer. as indications that the leadership team has failed
to plan appropriately
How is responding to change resistance in the non-profit sector different from in the the
private sector? - correct answer. many employees are strongly committed to
organizations mission.
case study:
How could the management team at the pharmaceutical company better implement the
change - correct answer. hire and outside consulting firm to help lead the change
initiative
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