NCAR 2.0 Questions And Answers Latest Top Score.
In the Consultation tile, what does the Model Match feature do? - correct answer. -Helps you perform a feature-based Needs Assessment
-Allows customers to select features that interest them, and then finds the models that match
Afte...
In the Consultation tile, what does the Model Match feature do? - correct answer. -
Helps you perform a feature-based Needs Assessment
-Allows customers to select features that interest them, and then finds the models that
match
After delivery is completed in NCAR, how does a customer receive record of the
delivery that includes links to manuals, guides, and other information? - correct answer.
The app will email the information to the address provided
Tips shown for features during the Feature Presentation step: - correct answer. Are
reminders to Dealership staff on how to properly present a feature
Who must electrically sign the tablet to confirm completion of the delivery? - correct
answer. Both the customer and Dealership staff
Based on survey responses, what are the benefits of using NCAR app? - correct
answer. Select all
What should you do if a Delivery Readiness task cannot be completed prior to the
customer delivery? - correct answer. Select "no" and add explanation
What NCAR functionality can be accessed via the Moble App? - correct answer. Only
non-customer-facing functionality (e.g. Customer Search, Browse Inventory, Delivery
Readiness)
The Feature Selection step only lists features linked to the specific VIN entered. -
correct answer. True. Only VIN-specific features are shown.
, Which of the following is a link included in the email sent to the customer after a delivery
is completed via NCAR? - correct answer. eQRG (electronic Quick Reference Guide)
How-to Videos
You can research prior model year vehicles in both Consultation and Guest Drive tiles. -
correct answer. True
Is it possible to use NCAR with an off-site delivery at a customer's home or place of
business? - correct answer. Yes, with cellular connection via either a jetpack, 4G-
enabled tablet, or hotspot from a cellphone
Which of the following practices are recommended when using a tablet with a
customer? - correct answer. Select all
Where in the NCAR app can you access your Dealership's service scheduling portal
and schedule your customer 1st Service Appointment - correct answer. In the Owner
Services tile
Which is the best description of the Delivery Readiness step in NCAR? - correct
answer. An inspection completed by Dealership staff after the customer selects their
new vehicle to confirm the technician performed the PDI properly and to ensure that the
vehicle is in showroom condition and ready for customer delivery.
Which steps must have been completed before you can access the Feature
Presentation section of the NCAR app? - correct answer. Delivery Readiness and
Feature Selection
Which of the following ways are true regarding how a customer can review and
complete the Feature Selection? - correct answer. 1. Customer can review Features
"shoulder to shoulder" with the dealership staff any time after agreeing to take delivery
of vehicle.
2.Customer can download NCAR 2.0 to their own smart device and complete the
Feature Selection at home to take delivery at a future date.
3. Customer can review on their own at the dealership while staff is securing paperwork
or inspecting the vehicle.
In the Feature Selection section of the app, it is mandatory for you to review all of the
"Recommended Features" with the customer. - correct answer. False. The purpose of
Feature Selection is to allow the Customer to select only those features they would like
further explanation on. The customer may de-select recommended features, and select
additional features. There is no minimum or maximum number of features the customer
must select.
The Consultation tile in NCAR gives you access to what content? - correct answer. 1.
Trim Levels
2. Colors
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