Gr 11 Tourism Nov 2024
These notes are compiled from previous exam papers
SACAI JUNE 2022, 2021 & 2020. SACAI November 2019, 2020 & 2021. EC/NOVEMBER 2022 &
EC/NOVEMBER 2020
Contents:
MAPPING, TOUR PLANNING AND FOREIGN EXCHANGE
TOURISM ATTRACTIONS, CULTURAL AND HERITAGE
TOURISM, MARKE...
TOURISM
NOVEMBER
EXAMINATION
2024
GRADE 11
These notes are compiled from previous exam papers
SACAI JUNE 2022, 2021 & 2020. SACAI November 2019, 2020 & 2021. EC/NOVEMBER 2022 &
EC/NOVEMBER 2020. These are only suggested answers from the memoranda. Some information is
repeated, I want to show you the different ways the same information is asked.
I encourage you to answer the calculation/illustration questions.
Good luck.Juffrou Ansie
Contents:
MAPPING, TOUR PLANNING AND FOREIGN EXCHANGE
TOURISM ATTRACTIONS, CULTURAL AND HERITAGE
TOURISM, MARKETING
TOURISM SECTORS, SUSTAINABLE AND RESPONSIBLE
TOURISM
DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM,
COMMUNICATION AND CUSTOMER CARE
@Juffrou_Ansie
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Contextual questions
Credit card Credit card is the preferred payment method when, for example, you
rent a car.
There are three main • Transformation
objectives set out in the • GDP growth
GSPT • Job creation
Sari | kurta In traditional Indian clothing culture, women wear a sari and men wear a
kurta.
The symbol for the local currency used in Tokyo, Japan
¥
Airplane kitchen The purpose of an aircraft galley is to store and serve food and drink
during a flight.
Paleontology Paleontology is the study of fossils.
Archaeology The study of places where people lived and remains of their existence
are found.
Rickshaw rides A popular tourist drive along the Durban beachfront.
Low cost airline FlySafair is an example
OR Tambo International OR Tambo International Airport is South Africa's main gateway for
Airport international air travellers.
September 24 In South Africa, Heritage Day is celebrated on 24 September.
Passenger Rail Agency of South Africa
The Union Building The Union Building in Pretoria has been declared a National Heritage Site
by SAHRA.
Sho't Left campaign The campaign that encourages local travel in South Africa.
SAEHA (in English: SAHRA) Meteorites, shipwrecks, cemeteries are considered by SAEHA as category
for the evaluation of heritage sites.
Written communication provides universal access for people who use
sign language.
Meteorite Fragments of rocks that have entered the earth from space
'Inspiring New Ways' The slogan for the marketing campaign of the Department of Tourism
Foreign currency trading The process of converting one currency to another.
Umgeni Steam Train An example of a scenic tourist train
LMSA (ACSA) LMSA – Airport Company of South Africa
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The organization responsible for the management of most South African
airports
CATHSSETA The Culture, Arts, Tourism, Hospitality and Sports Sector Education and
Training Authority
To ensure that your customer always gets the best service, regular in-
service training must take place. The institution CATHSSETA is used,
which provides this skill development to people. This institution
conducts in-service training in the hospitality sector. Many businesses
send their staff there for skill development. (SACAI NOV 2019)
Gateway An entrance or departure point to or from a region or a country is called
a gateway.
SADC Southern African Development Community.
Important SADC event took place in August 2019 in South Africa = The
39th Summit of Heads of State and Government of the Southern African
Development Community (SADC) was held there in August in South
Africa.
Jewel of the Kalahari The Okavango Delta in the north-west of Botswana is this country's most
popular tourist destination
DRC | Democratic This Kahuzi-Biega National Park has been declared a world heritage site
Republic of the Congo to protect the gorillas from the effects of war in the country and
SADC country poaching.
The Virunga National Park in the DRC tweeted that 2 mountain gorillas
were born there – Kayenga had a boy and Anangana a girl. The mothers
and their newborns are doing well - Twitter July 26, 2018
Capital: Kinshasa
Gorillasare protected in the Kahuzi-Biega National Park
Maluti mountains These mountains are located in the highlands of Lesotho and covered
with snow in winter.
Wide body aircraft An aircraft with two aisles and three sets of seats is called a wide body
aircraft.
Low cost airlines in South Lift, Mango, Kulula.com, FlySafair
Africa
This picture is a picture of cultural dance inherited from the mining
industry
Logical tour planning When tourists plan a trip during which they do not travel back and forth
and do not cross a previous leg of the trip, this is called logical tour
planning.
An entrepreneur An entrepreneur is someone who sees an opportunity to start a new
(EC/NOVEMBER 2020) business.
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Entrepreneurial skills that are required to be a successful tourism
entrepreneur:
•Ability to work independently•Willingness to take
risks•Creativity•Ability to spot and seize an opportunity
Challenges that a tourism Appropriate infrastructure•Competition•Lack of knowledge about
entrepreneur has available technology•Government regulations•Changes in the market
An employee in the Personality qualities (characteristics) for what is required by an employee
hospitality industry. in the hospitality industry:
(EC/NOVEMBER 2020)
A good team player•Courtesy•Enthusiasm•Respect•Patience
"real time" "Real time" (immediate) information about train schedules is provided to
passengers waiting on the Gautrain station platform
Traveling on the Gautrain is impossible without a Gautrain Gold Card.
MAPPING, TOUR PLANNING AND FOREIGN EXCHANGE
1. CARD WORK
1.1 Personalized itinerary and a general itinerary. SACAI NOV 2021
→ Personalized itinerary: The itinerary is prepared for specific customers according to their
needs and preferences. It is addressed to the customer by name.
→ General itinerary: A descriptive itinerary. This is usually planned for marketing purposes.
Examples of General travel plans:
MAP A(regional route): MAP B:
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