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MNB1601 Exam Practice Questions and Answers

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MNB1601 Exam Practice Questions and Answers South Africa Airways (SAA) strives for low variability in respect of times of scheduled departures to various destinations. Lower variability is the positive result of doing things _________________ . - Ans:-right every time The inputs-process-output ...

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©GRACEAMELIA 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED

FIRST PUBLISH OCTOBER 2024




MNB1601 Exam Practice Questions and Answers


South Africa Airways (SAA) strives for low variability in respect of times of scheduled departures to

various destinations. Lower variability is the positive result of doing things _________________ . -

Ans:✔✔-right every time


The inputs-process-output elements of the value chain is also known as the _____________ . - Ans:✔✔-

transformation model


Which one of the following represents an input for an airline which makes transformation possible? -

Ans:✔✔-Pilots and cabin crew


Which one of the following represents an input for an airline which is transformed? - Ans:✔✔-

Passengers


Which one of the following represents an output for an airline? - Ans:✔✔-Passengers at new

destinations


Which one of the following represents the transformation process of an airline? - Ans:✔✔-Change of

location of passengers


Airports such as OR Tambo International must be able to deal with a short waiting tolerance as

passengers experience most value-adding activities first-hand. Passengers should be able to collect
Page 1/102

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FIRST PUBLISH OCTOBER 2024




baggage from terminals in a reasonable time period. This refers to the _____________ of output. -

Ans:✔✔-visibility


Which one of the following is a characteristic of a service produced by a service provider such as OR

Tambo International? - Ans:✔✔-Labour intensive


Identify the correct operational process used by BMW, a motor vehicle manufacturer. - Ans:✔✔-Mass

process


The different processes required to manufacture the new Toyota Prius are arranged in consecutive order

and the layout is adapted to the Prius. This is known as the ____________________ layout. - Ans:✔✔-

product


Financial bonuses, such as the one offered to Derby employees for teamwork and productivity, is an

example of which kind of compensation? - Ans:✔✔-Rewards


The Marketing Director was of the view that Derby should be moving towards a plan to introduce a

system of employee empowerment. This plan is a recognised employee motivational strategy. Which one

of the following options is also an employee motivational strategy that Derby could use? - Ans:✔✔-Job

design


To facilitate employee involvement, Derby may make use of _____________ which represent work

groups that take over the responsibility from management for solving quality problems. - Ans:✔✔-

quality circles


Page 2/102

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Most modern approaches to work motivation are based on process theories. In this regard, intention

plays a key role in motivated behaviour. Which one of the following options is the most common form of

intention in the work place? - Ans:✔✔-Goals


Zanele is the personal assistant of the Director of Ntseli Mining Incorporated. She has been feeling

demotivated as she has recently learned that other staff members, with smaller workloads than her

own, are receiving the same resources and rewards that are allocated to her. Zanele feels that this

allocation is unfair given her current workload. Which component of organisational justice is described

here? - Ans:✔✔-Distributive justice


Arabang, the Director of Ntseli Mining Incorporated, realises that Zanele is feeling demotivated. In order

to improve her motivation, he decides to not only increase her salary to accurately reflect the work she

does for him, but also to provide her with a new title: Executive Administrative Officer. This is an example

of which factor of Herzberg's two-factor theory? - Ans:✔✔-Hygiene factor


According to which method are jobs compared according to the demands they make on the employee? -

Ans:✔✔-Factor-comparison


A successful Human Resource (HR) manager will attempt to obtain as much value as possible from

development programmes. Which one of the following statements is correct regarding the value to be

gained from development programmes? - Ans:✔✔-The HR manager undertakes follow-up studies to

determine if the training programmes have had the desired effect.




Page 3/102

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Mareth is the owner of a very artistic clothing line and is passionate about developing her staff. She has

developed an intensive training and development program for all her employees which consists of away-

from-the-job training and development. If the goal of the method being used is to analyse interpersonal

problems and to develop human relations skills, which method has she chosen? - Ans:✔✔-Role playing


Catherine is the human resource manager at Sparta Training Academy. She is compiling a document

which details the knowledge, skills and abilities relevant to one of the positions opening up in the

academy. With which component of human resource planning is Catherine busy? - Ans:✔✔-Job

specification


Heineken's new strategy, Brewing a Better Future, primarily focusses on sustainability by looking to

reduce its water usage and CO2 footprint. Which principle of the marketing concept is addressed by

focussing on sustainability and the environment? - Ans:✔✔-The principle of social responsibility


Heineken and SABMiller recently joined forces with three other beer giants to promote beer's versatility.

This is an obvious attempt by the major beer producers in the world to grow generic beer consumption

(primary demand) in the face of new competitive products. If the satisfaction of consumer needs and

demands is ignored this can have serious financial implications for the enterprise. This is known as which

principle of the marketing concept? - Ans:✔✔-The principle of consumer orientation


The four marketing variables, known as the marketing mix, combine to form the market offering.

Decisions about the use of the four Ps result in the marketing _____________ which is directed at

specific consumers in a specific environment. - Ans:✔✔-strategy


Page 4/102

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