Which of the following is a complex process of encoding and decoding information, ideas, and feelings?
A) Transmission Model
B) Feedback
C) Communication
D) Professional Presence
E) Confidence - ANS - C) Communication
Putting ideas into words, images, or actions takes place during whic...
Exam 1 GEB-3213
(Ch.1-4) Questions and
Answers
Which of the following is a complex process of encoding and decoding information, ideas, and
feelings?
A) Transmission Model
B) Feedback
C) Communication
D) Professional Presence
E) Confidence - ANS - C) Communication
Putting ideas into words, images, or actions takes place during which step in the communication
process?
A) Interaction
B) Medium determination
C) Encoding
D) Decoding
E) Transmission - ANS - C) Encoding
Language that is difficult to understand or is ambiguous is indicative of what type of barrier?
A) Semantic
B) Psychological
C) Feedback
D) Physiological
E) Physical - ANS - A) Semantic
Which of the following are elements of nonverbal communication and professional presence?
A) Polish, confidence, and passion
B) Team work and writing skills
C) Confidence and technical knowledge
D) Team work and technical knowledge
E) Oral communication and the ability to process information - ANS - A) Polish, confidence,
and passion
,Most students believe they are best prepared in the area of critical and analytical thinking when
they graduate from college. In which area do employers find students well prepared?
A) Complex problem solving
B) Written communication
C) Critical and analytical thinking
D) Applying knowledge to the real world
E) Teamwork - ANS - E) Teamwork
How can you, as the communicator, increase the likelihood that your message will be accurately
understood?
A) Include step-by-step instructions for the audience.
B) Make the message easy for the audience to understand
C) Ask the audience if they need any further information
D) Look for nonverbal feedback from the audience
E) Follow up the written communication with a phone call - ANS - B) Make the message easy
for the audience to understand
Actions, attire, grammar usage, and proofreading all affect the ________ of an employee.
A) Ethics
B) Persuasiveness
C) Appropriateness
D) Presentation
E) Professionalism - ANS - E) Professionalism
Good business communicators understand that ___________________.
A) their message must be able to reach and resonate with their intended audience
B) being a good listener is not necessary to understand audience concerns
C) being a good writer is the only way to reach your audience
D) being a good reader is vital, as it is the only way to gain insight into audience concerns
E) their message must influence anyone who reads it - ANS - A) their message must be able
to reach and resonate with their intended audience
Which of the following workplace activities is most likely to be the one in which your
communication skills will be utilized?
A) Calculating whether sales are up this quarter using the latest figures
B) Analyzing the pattern of errors found in your new product
C) Persuading your colleagues that your idea will likely lead to increased sales
D) Designing algorithms for the to-be-developed software
E) Formulating strategies to manage your new team - ANS - C) Persuading your colleagues
that your idea will likely lead to increased sales
In the context of doing business with people from other cultures, effective communicators
_______________.
, A) treat others as they would like to be treated.
B) treat everyone equally by ignoring cultural differences.
C) follow exclusively the communication conventions of their own culture.
D) memorize a list of cultural differences.
E) are ready to adapt to different cultural needs. - ANS - E) are ready to adapt to different
cultural needs
To ensure the audience will interpret the message in the way the writer intended, what type of
words should be used?
A) Active
B) Abstract
C) Concrete
D) Synonyms
E) Passive - ANS - C) Concrete
____________________ is a logical process that involves evaluating the effectiveness of a
message in relation to the needs of the audience and the purpose of the message.
A) Revising
B) Drafting
C) Evaluating
D) Writer's block
E) Perfecting - ANS - A) Revising
Business emails should ___________________.
A) not contain bullet points
B) focus on only one topic
C) omit a salutation
D) use generic headings
E) contain only one paragraph - ANS - B) focus on only one topic
A document's format ___________________.
A) can communicate professionalism to your audience
B) will compensate fully for poor content
C) cannot undermine your credibility
D) varies wildly according to the choice of medium, with no consistent design principles applying
to all media
E) is only important to design professionals - ANS - A) can communicate professionalism to
your audience
When using a direct organization for a message, the main idea of your message
____________________.
A) should not be stated at the beginning of your message
B) is best not stated explicitly
C) is best placed near the end of your communication
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