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IFMA CFM QUESTIONS AND ANSWERS
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IFMA CFM QUESTIONS AND ANSWERS
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IFMA CFM QUESTIONS AND ANSWERSYou have been asked to recommend a workplace technology that will best mitigate the
risk of operational downtime. What technology will you recommend?
D. Computer Aided Facility Management System (CAFM)
C. Incident Management System (IMS)
A. Technical Support System (TSS)
B. Building Automation System (BAS) - Answers- D. Computer Aided Facility
Management System (CAFM)
A large vegetated courtyard in the center of a U-shaped building has a sub-grade
drainage system with multiple inlets spread evenly across the area. The inlets frequently
fill with leaves, grass clippings, and other debris. Rainwater has been overflowing into
the central lobby and first floor tenant spaces adjacent to the courtyard during recent
storms. How should you address the problem?
D. Remove deciduous trees from around the courtyard and replace them with
coniferous trees and other decorative vegetation.
B. Schedule regular maintenance of the courtyard drain inlets to monitor their condition
and clean debris.
A. Direct the landscape crews to blow leaves, grass clippings and other debris toward
adjacent properties so the inlet drains will not plug so quickly.
C. Disable and permanently fill the drain lines and rely on surface drainage to remove
water from the courtyard. - Answers- B. Schedule regular maintenance of the courtyard
drain inlets to monitor their condition and clean debris.
What is the first course of action that should be taken when you have identified a
contractor's difficulty to perform on a contract?
B. Seek the advice of senior management and corporate legal counsel.
A. Line up another contractor to take over project work.
C. Speak to the contractor about your concern and discuss possible remedies.
D. Prepare to take immediate legal action to avoid unnecessary delays. - Answers- C.
Speak to the contractor about your concern and discuss possible remedies.
Which of the following is the MOST critical risk in an organization?
C. business interruption
A. property damage
B. occupant safety
D. environment damage - Answers- B. occupant safety
You manage a corporate office facility. The occupants are top management and their
staff. In addition to the regular routines of housekeeping, maintenance, etc., many
requests are made from the CEO's office to the janitorial service personnel. How should
you prioritize responses to requests?
A. Those that relate to safety are handled first.
D. Ask top management for their recommendation.
C. First-in are first-out.
,B. Those that satisfy upper management are done first. - Answers- A. Those that relate
to safety are handled first.
You are in a five-year planning meeting with corporate executives. The lobby
receptionist has just notified you that the local fire official has made an unscheduled visit
to inspect the facility. He wishes to speak with you about a serious safety problem.
Which of the following is the MOST appropriate first action?
D. Ask the official to return at a later date.
A. Ask the maintenance supervisor to meet with the official.
B. Get the official's phone number and call as soon as possible.
C. Excuse yourself from the meeting to meet with the official. - Answers- A. Ask the
maintenance supervisor to meet with the official.
A project manager is most likely to collaborate with which of the following to develop
specific internal occupancy requirements?
D. a facility manager
B. an engineering firm
C. a real estate broker
A. a building appraiser - Answers- D. a facility manager
You are the Facility Manager for a national construction trade association. The
association's strategic plan anticipates the need to build a new training center on your
campus within five years. The new training center is a strategic part of the trade
association's ability to meet an expected increase in workforce demand. However, a
temporary recession has decreased demand for training and reduced revenues. The
association board asks you to revise the master plan to maximize the cost effectiveness
of building the training center. What revisions could you recommend to the board that
would decrease risk and keep the organization's long-term strategy strong?
C. Purchase an existing property off-campus and build out the space to create the new
training center and require staff to operate the training center from their current offices.
B. Relocate the new training center off campus to a less expensive construction site an
- Answers- D. Build the new center. Temporarily reconfigure some training rooms as
office spaces. Lease these office spaces to produce offsetting revenues until the training
demand increases.
ABC FM Limited has an existing service level agreement with Prime Offices Limited for
a range of facility management services. There is an ongoing dispute between ABC FM
Limited and Prime Offices Limited regarding the quality of the services being delivered.
How would you advise the parties to resolve their dispute?
D. The parties should have an external audit of the services conducted.
A. The parties should terminate the existing contract and enter into a new one.
C. The parties should refer the matter for arbitration.
B. The parties should revise the service level agreement to include quality measures. -
Answers- B. The parties should revise the service level agreement to include quality
measures.
, An emergency preparedness plan must be integrated both horizontally and vertically
with internal and external responders. The department's emergency plans must be
synchronized with the community's plans. What is this consolidation called?
A. Unity of Effort
D. Unified Activities
B. Unity of Resources
C. Unified Planning - Answers- A. Unity of Effort
Which of the following could be included in a strategic facility plan for an owned
building?
A. a set of steps to accomplish a goal in a budget plan
B. a long-term or mid-term set of specifications
C. a facility life-cycle cost analysis
D. an occupancy chart - Answers- C. a facility life-cycle cost analysis
The MOST important criteria of cross-cultural communication is creating a message that
A. is clear and concise enough to be understood by all.
B. caters to the majority of stakeholders.
D. is based upon the culture where the headquarters is located.
C. is complex and open to interpretation. - Answers- A. is clear and concise enough to
be understood by all.
What system would best assist the facility manager to compare space temperatures,
outside air conditions, and equipment capabilities?
C. Computer Aided Facility Management (CAFM)
D. Building Information Modeling (BIM)
B. Building Automation System (BAS)
A. Integrated Workplace Management System (IWMS) - Answers- B. Building
Automation System (BAS)
You are working with the Procurement Division to build a sustainable supply chain. You
have the organization's commitment to this initiative. In fact, the Chief Financial Officer
(CFO) is sponsoring the initiative and ensuring on-going commitment. What should be
your next step?
B. Put out a request for proposal (RFP) to current and potential new suppliers willing to
meet your organization's sustainability goals.
A. Establish relationships with providers, set up measures of success, then monitor
outcomes.
C. Involve the local community in identifying in a discussion of ways to build more
ecologically sound supply chain transportation and storage.
D. Meet with current providers to discuss the new program. Request their commitment
to it. Replace any providers who will not commit to the program. - Answers- B. Put out a
request for proposal (RFP) to current and potential new suppliers willing to meet your
organization's sustainability goals.
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