Final Exam MST 111 (Ch. 11-16) Practice Questions And Answers Verified Solutions.
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MST
DIS ?- Define Coaching & ID 4 Major Coaching Functions - correct answer -The interpersonal process supervisors and managers use to help individuals continually reach their highest levels of performance
1)Tutoring 2)Mentoring 3)Confronting 4)Counseling
Attend...
DIS ?- Define Coaching & ID 4 Major Coaching Functions - correct answer -The
interpersonal process supervisors and managers use to help individuals continually reach their highest
levels of performance
1)Tutoring 2)Mentoring 3)Confronting 4)Counseling
Attending - correct answer Showing through nonverbal behavior you are listening in
an open, nonjudgmental manner.
affirming - correct answer Communicating to an employee his or her value,
strengths, and contributions or other positive factors
Acknowledging, affirming, pinpointing, probing, and summarizing - correct answer
Coaching involves several core communication skills, such as (blank)
"I" message - correct answer Attempts to change an employees behavior by
indicating the specific behavior, how it makes you feel as a supervisor, & the effect of the behavior
Job performance only - correct answer In general, supervisory counseling should be
restricted to factors that affect (blank).
Employee Assistance Program (EAP) - correct answer Professional counseling &
other services for employees with unresolved personal or work-related problems
DIS ?- Define 5 Conflict Management Styles - correct answer -Avoiding: unassertive,
uncooperative style in which the individuals concern for self and others is low.
-Accommodating: unassertive, cooperative style in which the individuals concern for self is low, while
the concern for others is high.
-Forcing: assertive, uncooperative style in which the individuals concern for self is high, while concern
for others is low.
, -Compromising: somewhat assertive, cooperative style in which the individual has a moderate amount
of concern for both self and others.
-Collaborating: assertive, cooperative approach in which the individual has a high concern for self and
others.
Stress - correct answer Any external stimulus that causes wear and tear on ones
psychological or physical well-being.
Type A behavior - correct answer Behavior pattern characterized by (a) trying to
accomplish too much in a short time and (b) lacking patience and struggling against time and other
people to accomplish ones ends.
Type B Behavior - correct answer Behavior pattern characterized by (a) tending to
be calmer than someone with Type A behavior, (b) devoting more time to exercise, and (c) being more
realistic in estimating the time it takes to complete an assignment.
Burnout - correct answer A malady caused by excessive stress in the setting where
people invest most of their time and energy
time management - correct answer Ability to use ones time to get things done
when they should be done
Ways to manage time - correct answer Set priorities
Don't procrastinate
Manage emails
Manage the telephone
Make your meetings effective
Learn to delegate
Handle people who drop in
Be decisive
Get organized
Stay on top of paperwork
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