SCMN 2150 FINAL || ALL QUESTIONS ANSWERED CORRECTLY.
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Organizations cannot ignore or forget the importance of customer service t or f correct answers true
The responsibilities of supply chain managers end when product is delivered to or taken home by the customer? t or f correct answers false
what are some of the responsibilities of the firm aft...
organizations cannot ignore or forget the importan
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SCMN 2150 FINAL || ALL QUESTIONS ANSWERED
CORRECTLY.
Organizations cannot ignore or forget the importance of customer service t or f correct answers
true
The responsibilities of supply chain managers end when product is delivered to or taken home by
the customer? t or f correct answers false
what are some of the responsibilities of the firm after product delivery correct answers customer
service, depot repair, service logistics, recycling
examples of companies that provide great customer service correct answers chik-fil-a, starbucks,
amazon
examples of companies that provide poor customer service correct answers charter, sprint,
walmart
The purpose of a call center is to annoy customers with telemarketing calls and confusing menu
systems t or f correct answers false
what is the mission of call types correct answers caring for customers needs
what are the type of calls handled at call centers correct answers orders, complaints, questions,
Which type of supply chain is more complex - a new product supply chain or a service parts
supply chain? correct answers service parts supply chain
What are the challenges of Service Parts Logistics? correct answers Traditional forecasting
concepts and supply chain strategies do not apply to service parts
Need for rapid repairs, especially in high $$$ equipment scenarios.
reverse logistics correct answers Backwards flow of goods from customers in SC. Occurs when
goods are returned by a customer and reenter supply chain.
impact of reverse logistics correct answers Poor reverse logistics system can affect the entire
supply chain financially
Can have a large impact on how consumers view a product brand
what should companies try to do with returned goods correct answers gatekeeping, resell as is,
refurbish, recycle, dump in landfill
how can companies improve reverse logistics correct answers make life easier for customers,
improve flow and control, recoup as much value as possible
, How much product do consumers return to retailers each year? correct answers 460 billion
What is the most appropriate way to handle returns a computer correct answers refurbish it
What is the most appropriate way to handle returns of carrots correct answers give it away or
repurpose it
What is the most appropriate way to handle returns of a damaged phone correct answers
cannibalize parts
What is the most appropriate way to handle returns of a louis vuitton bag correct answers resell it
Why do we need to better manage returns? correct answers so you can maximize recovery after a
return
Global Operations correct answers The design and management of a supply chains that control
the flows of materials, money, and information into, through and out of the firm across national
borders to achieve corporate objectives at a minimum total cost
what are some global manufacturing methods correct answers licensing, contract manufacturing,
joint ventures, direct foreign investment
risk of global manufacturing correct answers freight loss, exchange rate, congestion, transport
cost
what do small mistakes mean in terms of quality and consistency correct answers loss to profits
and the planet
contract manufacturing correct answers Production of goods by one firm, under the label or
brand of another firm. Contract manufacturers provide such service to multiple firms based on
their own or the customers' designs, formulas, and/or specifications.
insource correct answers a business activity of function is performed within the firm
outsource correct answers the transfer of a business activity or function to an external contractor
(or vendor) who takes control of the activity's inputs, and then performs that function off the
company's balance sheet, and sells the activity's function back to the company
onshore correct answers a company either outsources or insources at home
off shore correct answers a company either outsources or insources in a foreign
country
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