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SCM 300 Exam 2 ASU Davila Study Guide Solutions Updated 2024
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SCM 300 Exam 2 ASU Davila Study Guide Solutions Updated 2024 Brick-and-Mortar Business - ANSWER-a business that operates in a physical store without an internet presence Online or E-tailing - ANSWER-All products and services are sold to customers through an online website. Example: A Brick an...

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SCM 300 Exam 2 ASU Davila Study
Guide Solutions Updated 2024

Brick-and-Mortar Business - ANSWER✔✔-a business that operates in a physical store

without an internet presence


Online or E-tailing - ANSWER✔✔-All products and services are sold to customers

through an online website. Example: Amazon.com


Brick and Clicks - ANSWER✔✔-Companies that use both a physical store and the Web

to sell their products and services.


Clicks and Calls - ANSWER✔✔-In addition to taking orders via the company website,

some companies will also offer sales via the phone. Examples: Lands' End and L.L. Bean


Omni-channel retailing - ANSWER✔✔-Retailers that are fully committed to engaging

customers via catalogs, phone calls, websites, email, internet chatrooms, social media

sites or mobile apps, and of course also in stores.


Retail sources of supply - ANSWER✔✔-manufacturers, wholesalers, drop shippers


drop shippers - ANSWER✔✔-An organization that ties manufactures and/or

wholesalers directly to consumers. They never posses the product, they just take orders

to fulfill by another party.
Copyright ©EMILYCHARLENE2025. ALL RIGHTS RESERVED
Page 1/23

,Chargebacks - ANSWER✔✔-effectively penalties charged by retail organizations to

their suppliers/vendors for any number of minor and major supply chain offenses


Collaborative Planning, Forecasting, and Replenishment (CPFR) - ANSWER✔✔-A

formalized effort by supply chain partners to share data and collectively develop

forecast in an attempt to reduce supply chain cost through better planning


vendor-managed inventory (VMI) - ANSWER✔✔-An arrangement where retailers

allow vendors to monitor in-store inventories, initiate orders/shipments to the store

when inventories are low, and also bring the items into the store and onto the shelf.


Last Mile - ANSWER✔✔-the portion of the supply chain between the final inventory

holding facility and the end consumer


Prototype Stores - ANSWER✔✔-A series of stores that have common design,

construction and layout. Standardized plans that will work across many stores for chain

retailers.


Rationalized Retailing - ANSWER✔✔-This retail strategy has retail chains develop rigid

control structures to develop and manage processes such that all the retail outlets are

managed in the same way. An employee would easily be able to work at almost any

store since everything is done the same way.


Planogram - ANSWER✔✔-A map of where every product goes on a retail store shelf.


Customers cost for waiting lines - ANSWER✔✔-Time

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, Company cost for waiting line - ANSWER✔✔-Money paid to maintain the line

(employees)


Waiting line Input Source - ANSWER✔✔-The population of people that might want

service


Waiting Line - ANSWER✔✔-The area in which customers wait for service


Waiting line Service Facility - ANSWER✔✔-The area in which customers actually

receive service


Infinite population of customers - ANSWER✔✔-The number of possible customers that

may come into the store is very high (or unlimited). When a customer enters the system,

the odds of another entering the system are not impacted in any significant manner.


Finite Population of Customers - ANSWER✔✔-number of customers is limited


Balking - ANSWER✔✔-When a potential customer sees the line, but never joins the line

because they think it looks too long and/or too slow.


Reneging - ANSWER✔✔-When a customer joins the line, gets frustrated and leaves the

line


λ - ANSWER✔✔-Lambda


Lambda - ANSWER✔✔-Number of customers arriving/unit of time


ex. 15 customers per hour

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