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Mizzou Management 3300 Exam 1 Questions and Answers
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Mizzou Management 3300 Exam 1Questions and Answers
Operations Management - Answers -design, operation, and improvement of the
systems and processes the organization uses to deliver its goods and services
Customer Relationship Management (CRM) Systems - Answers -build and maintain
relationships and support all the processes that underlie them
Business Intelligence - Answers -information managers use to make decisions,
this is drawn from the company's own information systems or external sources
Data-driven decision making - Answers -draws upon billions of pieces of data that can
be aggregated to reveal important trends and patterns
Competitive Advantage - Answers -it can be gained through the development and
application of innovative information systems
data - Answers -INDIVIDUAL facts or pieces of information
Information - Answers -Data that have been organized to add meaning and usefulness
information system - Answers -brings together people, technology, processes, and data
to collect, process, manage, analyze, and distribute information
user-generated content - Answers -the content contributed to a system by its users
Web 2.0 - Answers -facilitates for more interactivity, end user contributions,
collaboration, and information sharing compared to earlier models
Information and Communication Technology - Answers -the term encompasses the
broad collection of information processing and communications technologies,
emphasizing that telecommunications technology is a significant feature of information
systems
Business Process Management (BPM) - Answers -focuses on designing, optimizing,
and streamlining business processes throughout the organization
Management Information systems (MIS) - Answers -how people, technology,
processes, and data work together
,supports tactical decision making at the managerial level
Chief Information Officer (CIO) - Answers -responsible for managing and maintaining
information systems, and ensuring they support the organizations strategic goals
How does implementing information systems impact business processes?
a. it eliminates the need for human intervention in a business process
b. it promotes a decentralized approach to information management
c. it helps eliminate business processes that aren't necessary
d. it helps eliminate the need for organizations to invest in data security - Answers -c. it
helps eliminate business processes that aren't necessary
Which of the following factors is the most important reason why data can be shared
across different systems?
a. the ability to convert any data into digital form
b. the creation of wireless communication technologies
c. the use of cloud storage to store off-site data
d. the presence of different formats of data - Answers -a. the ability to convert data into
digital form
Decision making that draws on billions of pieces of aggregated information to reveal
important trends and patterns is called____
a. intuitive decision making
b. uninformed decision making
c. unstructured decision making
d. data-driven decision making - Answers -d. data-driven decision making
Which of the following statements is true of information systems (IS)?
a. despite the success of social networking, information systems have failed at
improving virtual collaboration
b. the ability to provide companies with competitive advantage makes IS a core feature
of a company's strategic vision
c. IS, although versatile, is not beneficial for government agencies or voluntary
organizations
d. information systems are not a fundamental part of a company's strategic vision -
Answers -b. the ability to provide companies with competitive advantage makes IS a
core feature of a company's strategic vision
Which of the following is an example of an amplification effect related to information
systems?
, a. information stored on the Internet can be hacked and stolen by anyone, irrespective
of their geographic location
b. data on email services can be hacked leading to privacy breaches and exposing of
private communication
c. information on a person's social networking account can easily be distributed to an
unintended audience
d. data from email or photo uploads to the internet can be secured by choosing the
appropriate privacy settings - Answers -c. information on a person's social networking
account can easily be distributed to an unintended audience
Which of the following refers to individual facts or pieces of information?
a. data
b. bytes
c. insights
d. knowledge - Answers -a. data
Which of the following is a concern regarding information systems that support virtual
teamwork?
a. the lack of social networking capabilities
b. the restriction of simultaneous users
c. the relative stage of infancy of such systems
d. the inability to use video conferencing - Answers -c. the relative stage of infancy of
such systems
Which of the following statements is true about user-generated content?
a. it is driven by people and technology and does not require processes and data
b. it powers the generation of content in what has come to be known as Web 1.0
c. It makes up most of the information in systems such as eBay, Craigslist, and
Wikipedia.
d. it is often produced by professionals with the expectation of profit or remuneration. -
Answers -c. it makes up most of the information is systems such as eBay, Craigslist,
and Wikipedia
Which of the following is a useful benchmark for information systems?
a. the amount of IT spending per employee in an organization
b. the number of temporary employees in an organization
c. the number of unused computers in an organization
d. the number of monthly employee promotions in an organization - Answers -a. the
amount of IT spending per employee in an organization
Which of the following is typically the biggest cost component in an organization's IT
spending?
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