Mssc Quality Exam Questions Complete Verified Marking Scheme Update (A+ Pass)
Of the four roles of management, controlling covers which of the following actions:
- Planning resources to use
- Monitoring actual to standard work performance
- Praising a workers contribution
- Delegating more t...
Mssc Quality Exam Questions
Complete Verified Marking Scheme
Update (A+ Pass)
Of the four roles of management, controlling covers which of the following actions:
- Planning resources to use
- Monitoring actual to standard work performance
- Praising a workers contribution
- Delegating more tasks to a team - Answers -✔✔ Planning resources to use
The performance of the product as viewed by the customer is ultimately the most
important measure of __________.
- Safety program effectiveness
- Human resources policies
- Cost of the product
- Product quality - Answers -✔✔ Product quality
The quality management system that dedicates a full time team to solving problems is
called a __________ QMS.
- Six Sigma
- 5G
- World Class
- Dedicated - Answers -✔✔ Six Sigma
To identify and eliminate waste (non-value added) activities proves a company is
operating in __________.
- A continuous improvement environment
- Safe mode
- Best business practices
- Employee reduction processes - Answers -✔✔ A continuous improvement
environment
Joseph M. Juran, W. Edwards Deming, and C. Phillip Crosby contributed to the various
approaches of __________.
- Statistical analysis
- Customer complaints
- TQM, Total Quality Management
- Design integration - Answers -✔✔ TQM, Total Quality Management
First piece inspection is required for __________.
- Employee raises
- Documenting repeatable setups
The number of defects produced is a measure of __________.
- The cost of the machine
- The effectiveness of a quality assurance system
- The effectiveness of the customer service department
- An increase in sales - Answers -✔✔ The effectiveness of a quality assurance system
Product development teams should perform a(n) __________ as early as possible
during their design process.
- Process capability analysis
- Job Safety Analysis
- Design Failure Mode and Effects Analysis
- Predictive Maintenance Analysis - Answers -✔✔ Design Failure Mode and Effects
Analysis
Defect prevention is the __________ of the four types of quality costs.
- Least difficult to accomplish
- Least cost effective
- Most cost effective
- Same cost as any - Answers -✔✔ Most cost effective
The systematic way to eliminate activities that do not add value to the product in all
processes from customer order to delivery is called __________.
- Kanban
- Lean manufacturing
- Safety meetings
- Product inspection - Answers -✔✔ Lean manufacturing
A worker should __________ any time the worker notices a minor quality problem that
is not critical to product function or performance.
- Shutdown the production line immediately and correct the problem
- Notify the supervisor to determine the correct action to take
- Ignore the problem and leave it to engineering to analyze later
- Ask the quality department to start an investigation - Answers -✔✔ Notify the
supervisor to determine the correct action to take
Greater variations in a process may occur when __________.
- Approved process adjustments are performed
- Unapproved process adjustments are performed
- No changes are made to a process
- Machines and equipment are maintained properly - Answers -✔✔ Unapproved
process adjustments are performed
_________ should be validated and approved to ensure accuracy.
, - Spreadsheets
- Histograms
- Standard operating procedures
- Operation observations - Answers -✔✔ Standard operating procedures
The quality plan documents how the company is going to reach its quality goals in the
scope of the __________.
- Vision statement
- Employee handbook
- Training guide
- Quality management system - Answers -✔✔ Quality management system
A history of dependability and customer satisfaction should be considered when
__________.
- Taking a survey
- Submitting a maintenance request
- Evaluating a potential supplier
- Auditing a customer - Answers -✔✔ Evaluating a potential supplier
To reduce variation, minimize defects, and to shorten cycle time are considered
__________ goals.
- Kanban
- Safety
- Quality
- Calibration - Answers -✔✔ Quality
Kaizen, Kanban, and 5S are just a few of many elements used in a(n) __________
operation.
- Just In Time (JIT)
- Health, Safety, & Environment (HSE)
- Poorly managed
- First Out First In (FOFI) - Answers -✔✔ Just In Time (JIT)
Companies often __________ to create a baseline measurement for improvements in
machine performance.
- Establish a metric
- Write standard operating procedures
- Perform a quality system audit
- Use ISO standards - Answers -✔✔ Establish a metric
what's a product called if the N/C prevents the customer's planned or stated use?
- defective
- functional
- okay
- special - Answers -✔✔ defective
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