Tentamen (uitwerkingen)

Tentamen (uitwerkingen) Organisational Behaviour

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Organisational Behaviour

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Erasmus Universiteit Rotterdam (EUR)

Vragen voor het toepassen van de verschillende modellen, iets wat je in het examen moet kunnen. Question to apply to a case of different models, something you have to be able to do in the exam.

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Geupload op 25 november 2024
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Type Tentamen (uitwerkingen)
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Questions and cases are made by chatGPT. They can be faulty and these
example questions should only be used to try to apply the model to a
case.
Exam Model Questions

Contents
ITEM-Model...............................................................................................1
Bathtub model..........................................................................................2
SHRM-Model.............................................................................................3
DeRue model............................................................................................5

ITEM-Model
Case Study: Greenview Community Hospital's Emergency Response Team

Background:
Greenview Community Hospital has recently been struggling with the
performance of its emergency response team (ERT), particularly during
peak hours. There have been complaints about delayed patient care, poor
communication between team members, and a lack of coordination during
high-stress situations. Despite having experienced staff, the team has
faced challenges in delivering timely and effective care. Leadership is
concerned that these issues are affecting patient satisfaction and the
team's morale.

The ERT’s task requires high interdependence and specialized expertise,
but the team lacks clear procedures for prioritizing tasks during busy
periods. Guidelines exist but are not consistently followed, leading to
confusion. The team is diverse in terms of experience and discipline
(nurses, physicians, paramedics), but there’s limited team-building or
cross-discipline training, causing gaps in understanding each other's roles.

The team struggles to communicate clearly during crises, often leading to
duplicated efforts or missed steps in patient care. There is no consistent
leadership structure during shifts, so decisions are delayed in critical
moments. Tensions arise between team members when workloads
increase, exacerbating inefficiencies.

Team members report a lack of trust in each other's abilities, which
hinders collaboration during high-pressure situations. The team has low
confidence in its ability to handle peak periods, further deteriorating
performance under stress.

Patient outcomes, including satisfaction and quality of care, have been
negatively impacted. The ERT's inefficiencies lead to delayed interventions
and suboptimal care. Team members feel stressed and undervalued,
leading to reduced willingness to work together in the future.

, Questions and cases are made by chatGPT. They can be faulty and these
example questions should only be used to try to apply the model to a
case.

Short Question Example:

Using the ITEM model, analyze how task design and team processes are
impacting the effectiveness of Greenview's Emergency Response Team.
Provide specific insights into what changes might improve both patient
outcomes and team well-being. In your answer, also provide an
explanation what the model tries to show, what is the purpose of the
model.

Answer:

Bathtub model
Case Study: CityCare Hospital

Background: CityCare Hospital, a large urban healthcare provider, has
seen a significant rise in patient complaints about long wait times and
staff unresponsiveness. Nurses and doctors report feeling overworked and
underappreciated, with many considering leaving their positions. Recent
employee surveys reveal low morale and high levels of burnout among
healthcare staff. Despite implementing a performance incentive program,
patient satisfaction scores and staff retention rates continue to decline.

Background:

The hospital serves a diverse community with high healthcare demands,
putting pressure on staff to handle heavy workloads. Regulatory
requirements have increased administrative tasks, leaving staff with less
time for patient care. A national shortage of healthcare workers has made
hiring additional staff difficult.

HR Practices:

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