53 exam questions for IOD / organisatieontwerp (for both NL course and ENG course). zijn meerkeuze vragen en open vragen MET antwoorden! Goed om te oefenen voor het tentamen.
(1) A large publishing house decides to split and from now on continue
to operate under 3 sub-organizations. One part of the organization
will deal only with childrens books. Another part of the organization
will deal with books for young adults. The last part of the
organization will focus on books for recent retirees. Of which
parameter is this an example?
a) Functional concentration
b) Differentiation of operational transformation
c) Level of specialization of performance activities
d) None of above
(2) Whitin lean management, the concept of just-in-time delivery is
important and widely used in various industrial sectors. Just-in-time
delivery is mainly aimed at:
a) Reducing inventories
b) Creating a clue stream map
c) Improving employee satisfaction
d) Reducing over-processing
(3) Sometimes lean management is criticised for so-called just-in-time
disasters. What could be the reason for such disasters?
a) Too many things are being done last minute
b) Suppliers have been squeezed and their trucks get stuck in traffic, which
leads to too much work in progress.
c) The Heijunka system is not properly planned
d) Buffers have been reduced so far that vulnerabilities in the process are
exposed.
(4) Christis and Soepenberg (2016) explain how and why lean
management works through sociotechnical systems theory. Which
part of lean management do they see as most crucial?
a) Focussing on customer value
b) Reducing muda
c) Designing flows
d) Involving employees in Kaizen activities
(5) The Japanese word Kaizen is frequently used within lean. To what
does Kaizen refer?
a) The use of bar-code scanners in production processes
b) The elimination of Muda-1
c) Continuous and incremental improvement
d) The Toyota productions system.
, (6) In the Woods papers and in the Nijmeijer case, so called spaghetti
layouts were identified. What is the implication of the term spaghetti
layouts?
a) The allow for efficient information flows
b) They indicate a dysfunctional structure with multiple lines of reporting
c) They are the result of a functional structure
d) They imply a long row of activities in a single piece flow.
(7) Lean management proposes that Batch and Queue systems of
production should be abandoned. Why are batch and queue systems
seen as problematic?
a) Because errors can occur when products are bundled into batches
b) Because customers don’t like queuing, they want to be served right away
c) Because they create delays and are not flexible for responding to customer
demands
d) All of the above
(8) Central to lean thinking are five principles. Which one of the
following principles is not a lean principle?
a) Create customer pull
b) Identify value streams and eliminate waste
c) Design product-market combination
d) Aim for perfection
(9) You are trying to plan for flow production by using Heijunka
scheduling. What does this involve?
a) You optimize each product for mass production
b) You use Kaizen to create a single piece flow
c) You create batches of similar products and divide them across different
machines
d) You reduce set-up time so that you can switch quickly between products
(10) Central to human centred job design is Hacker’s action regulation
theory. A key characteristic of this theory is the so-called action
regulation cycle. Which of the following elements does not belong to
the action regulation cycle as defined by Hacker?
a) Goal
b) Feedback
c) Execution and monitoring
d) Control
(11) An important criterion in human centred job design in that tasks
should be complete. What does a complete task mean?
a) The tasks has been completed according to instructions before the work is
passed on to the next person
b) The worker receives complete instructions to be able to carry out the work
independency
c) The task includes all elements of the production process
d) The task includes all elements of the action regulation cycle
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