Samenvatting
Summary of all the Information Systems Strategy modules
- Instelling
- Tilburg University (UVT)
Summary of all the Information Systems Strategy modules, also includes the agues lectures of Rabobank.
[Meer zien]Voorbeeld 3 van de 30 pagina's
Voorbeeld 3 van de 30 pagina's
In winkelwagengesponsord bericht van onze partner
1 beoordeling
Door: hamzalargo • 2 jaar geleden
Voorbeeld van de inhoud
Inhoudsopgave...................................................................................................................................................................... 2
STRATEGIC ALIGNMENT MODEL (SAM)........................................................................................................................3
BUSINESS OPERATION.................................................................................................................................................3
IT OPERATION...........................................................................................................................................................4
BUSINESS STRATEGY...................................................................................................................................................5
IS/IT STRATEGY.........................................................................................................................................................6
ALIGNMENT TYPES......................................................................................................................................................7
Strategic Alignment..........................................................................................................................................7
IT Alignment......................................................................................................................................................8
Operational (mis)alignment..............................................................................................................................8
MODULE 2 CIO COMPETENCE......................................................................................................................... 8
UNDERSTANDING THEORIES.........................................................................................................................................8
CIO COMPETENCIES...................................................................................................................................................8
Business competence........................................................................................................................................8
IT competence...................................................................................................................................................9
IDENTIFYING MISSION-CRITICAL RESOURCES....................................................................................................................9
MODULE 3 COST AND VALUE OF IT............................................................................................................... 10
IT COST..................................................................................................................................................................10
Chargeback system.........................................................................................................................................10
Non-chargeback systems................................................................................................................................10
Types of chargeback systems: cost centers....................................................................................................11
Types of chargeback systems: profit centers..................................................................................................11
IT VALUE................................................................................................................................................................12
IT Value Creation model..................................................................................................................................12
Components....................................................................................................................................................12
Business process performance measures.......................................................................................................12
Performance measures for operational excellence........................................................................................13
Performance measures for customer intimacy...............................................................................................13
Performance measures for product leadership..............................................................................................13
MODULE 4 STRATEGIC IT PROJECTS.............................................................................................................. 13
AGILE VS TRADITIONAL (WATERFALL) PROJECT MANAGEMENT.........................................................................................13
Project status review.......................................................................................................................................13
Two schools of IT Project Management..........................................................................................................13
Fixed vs. Variable components........................................................................................................................14
IT ARCHITECTURE AND PROJECT MANAGEMENT.............................................................................................................15
Spaghetti systems and agile PM.....................................................................................................................15
TERMINATE A PROJECT SUCCESSFULLY..........................................................................................................................15
De-escalation process.....................................................................................................................................15
Key roles in de-escalation process..................................................................................................................16
Bases of power in de-escalation process........................................................................................................16
MODULE 5 IT GOVERNANCE......................................................................................................................... 17
IT INTEGRATION STRATEGIES......................................................................................................................................17
IT integration capability..................................................................................................................................18
IT infrastructure flexibility...............................................................................................................................18
IT GOVERNANCE......................................................................................................................................................18
IT governance types........................................................................................................................................18
IT Governance Archetypes..............................................................................................................................18
IT Governance matrix......................................................................................................................................19
BOARD’S IT GOVERNANCE.........................................................................................................................................19
, Boards ITG Role...............................................................................................................................................19
Boards ITG functions and mechanisms...........................................................................................................19
MODULE 6 IT RISK........................................................................................................................................ 20
IT risk from business perspective....................................................................................................................20
Preventing IT Risk............................................................................................................................................20
IT CRISIS RESPONSE..................................................................................................................................................21
Technical response..........................................................................................................................................21
Customer contact strategies...........................................................................................................................21
Defensive.........................................................................................................................................................22
Accommodative..............................................................................................................................................22
Moderation.....................................................................................................................................................22
Image renewal................................................................................................................................................22
MODULE 8 COMMUNICATION & SOCIAL MEDIA........................................................................................... 22
TRUST IN CIO.........................................................................................................................................................22
MANAGING BLOCKERS..............................................................................................................................................22
EMERGING TECHNOLOGIES.........................................................................................................................................22
SOCIAL MEDIA POLICY...............................................................................................................................................24
MODULE 9 IT OUTSOURCING....................................................................................................................... 24
IT CONTRACTS AND SLA’S.........................................................................................................................................24
VENDOR ASSESSMENT...............................................................................................................................................26
Process for vendor selection...........................................................................................................................26
Vendor selection criteria.................................................................................................................................26
MANAGING IT TALENT..............................................................................................................................................26
How to organize the IT staff to maximize value.............................................................................................26
MODULE 10 STANDARDIZATION & INNOVATION..........................................................................................26
IT STANDARDIZATION...............................................................................................................................................26
INNOVATION...........................................................................................................................................................27
IT STRATEGY PLANNING............................................................................................................................................27
MODULE 11 RABOBANK............................................................................................................................... 28
TECHNOLOGY BUSINESS MANAGEMENT (TBM)............................................................................................................28
TBM Taxonomy overview................................................................................................................................28
Cost Pools layer...............................................................................................................................................28
IT Towers layer................................................................................................................................................28
Services layer...................................................................................................................................................29
PUBLIC CLOUD STRATEGY...........................................................................................................................................30
Challenges for application transformation.....................................................................................................30
, Module 1 Main role of CIO: Aligning IT with business
Strategic Alignment Model (SAM)
Business Strategy <-> IT Strategy
| |
Business Operation <-> IT Operation
CIO’s are in charge of aligning the components connected with the red lines
Business Strategy: A long term plan of actions for business.
Business Operation: How the business is operated.
IT Strategy: A long term plan of actions for IS/IT.
IT Operation: How IS/IT are operated.
Business Operation
Organizations often operate by developing, maintaining and enforcing organizational charts and business
processes.
Organizational chart: Shows the structure of an organization in terms of control, power and chain of
commands. (organisatiestructuur) Board of Directors; CEO; COO; CFO; CMO; CIO.
1. Board of directors:
A group of people elected to represent shareholders; Monitor a company
o Prevent illegal activities
o Create value (check if the company is on the right track to create revenue for the
shareholders)
o Threats
Advise the CEO in decision making; Make decisions about major issues:
o Hiring/firing senior executives
o Ratifying annual budget
o Merging with other companies
Create general policies
2. Chief Executive Officer (CEO)
Highest ranking executive in a company; Appointed by the board
The public face of the company; Makes major corporate decisions
o About operations and resources in the company
o Setting long-term goals
3. Chief Operating Officer (COO)
Often operated second in the chain of commands
Oversees the day-to-day activities of business
Executes the company’s business plans
4. Chief Financial Officer (CFO)
Head of financial management
Tracks cash flow
Creates financial reports
5. Chief Marketing Officer (CMO)
4P’s: Product, Price, Place, Promotion
6. Chief Information Officer (CIO)
The highest level of IT executives or manager in a business
Salaries ranged from 150k to 250k in 2014
The focus of our course
Business processes
Process: A series of actions taken in order to achieve a particular end
Business process: A process designed for or used by an organization
Voordelen van het kopen van samenvattingen bij Stuvia op een rij:
Verzekerd van kwaliteit door reviews
Stuvia-klanten hebben meer dan 700.000 samenvattingen beoordeeld. Zo weet je zeker dat je de beste documenten koopt!
Snel en makkelijk kopen
Je betaalt supersnel en eenmalig met iDeal, creditcard of Stuvia-tegoed voor de samenvatting. Zonder lidmaatschap.
Focus op de essentie
Samenvattingen worden geschreven voor en door anderen. Daarom zijn de samenvattingen altijd betrouwbaar en actueel. Zo kom je snel tot de kern!
Veelgestelde vragen
Wat krijg ik als ik dit document koop?
Je krijgt een PDF, die direct beschikbaar is na je aankoop. Het gekochte document is altijd, overal en oneindig toegankelijk via je profiel.
Tevredenheidsgarantie: hoe werkt dat?
Onze tevredenheidsgarantie zorgt ervoor dat je altijd een studiedocument vindt dat goed bij je past. Je vult een formulier in en onze klantenservice regelt de rest.
Van wie koop ik deze samenvatting?
Stuvia is een marktplaats, je koop dit document dus niet van ons, maar van verkoper Cosgund. Stuvia faciliteert de betaling aan de verkoper.
Zit ik meteen vast aan een abonnement?
Nee, je koopt alleen deze samenvatting voor €6,49. Je zit daarna nergens aan vast.
Is Stuvia te vertrouwen?
4,6 sterren op Google & Trustpilot (+1000 reviews)
Afgelopen 30 dagen zijn er 53068 samenvattingen verkocht
Opgericht in 2010, al 14 jaar dé plek om samenvattingen te kopen