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BTEC Unit 7 HRM Portfolio
HRM in business The Human Resource Department
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Unit 7 PortfolioHRM in business
Jalicia Rodrigues Silva
, Table of content
Part 1
Task 1, page 3 & 4
Task 2, page 5 t/m 7
Task 3, page 8 t/m 10
Task 4, page 11 t/m 13
Part 2
Task 1, page 14 t/m 18
Task 2, page 19 t/m 28
Task 3, page 29 t/m 31
Part 3
Task 1, page 32 & 33
Task 2, page 34 & 35
Sources, page 36
2!
,Part 1
Task 1
The Global company that i chose is H&M. The Human Resource Department (HR) of
H&M is a strategic partner to their business. They set standards for recruitment,
implement training and support the development and growth of their entire
organization. All to ensure that they have the right people with the right skills in the
right positions – and of course at the right time.
Changes Internal factors Impact internal
organization planning factors
The$rapid$shi+$in$fashion$ Business strategy As manager of H&M HR
retail'con+nues.'We'are' this has a lot of impact on
driving'transforma.on'based' me. As a company we’re
on#our#strategic#focus#areas# always expanding and
to#meet#customers’#ever, growing within the
increasing)expecta-ons)and) company with new
to#secure#the#H&M#group’s# challenges and new
posi%on.(These(focus(areas( employees, new products
are:%to%create%the%best% to work with and new
customer)offering;)a)fast,) collaborations.
efficient'and''flexible'product'
flow;%investments%in%our%tech%
founda'on;)and)adding)
growth.(
The$H&M$group’s$vision$for$
sustainability*is*to*lead*the*
change'towards'circular'and'
climate(posi,ve(fashion(while(
being&a&fair&and&equal&
company.)
https://hmgroup.com/
about-us/corporate-
governance/annual-
report.html
3!
,H&M does not own any Demand for products H&M is a big company
factories, but instead buys and services world-wide and therefore
products from suppliers, has a lot of demands from
primarily in Asia and customers for heir fashion
Europe. We work in close clothing, accessories etc.
cooperation with our The cooperation with the
suppliers to ensure their suppliers is already
compliance with H&M’s steady, therefore nothing
Code of Conduct, Code of has changed.
Ethics and rigorous
chemical restrictions.
https://about.hm.com/
The H&M group’s brands New products and This will have an impact
are testing innovative new services because we’ll need to be
services such as garment informed by the new
rental, second-hand products that we’re going
commerce, made to- to use, the new services
measure jeans, repairs, to help the consumers
alterations and climate- etc.
smart deliveries – all to
help customers achieve a
sustainable lifestyle
https://hmgroup.com
In 2020 the H&M group New markets This will also have a huge
plans to open impact because when we
approximately 165 new expand our stores, we
stores, while around 130 need to build them in
permanent store closures cities where a lot of
are planned – resulting in a customers know about our
net addition of company, are familiar with
approximately 35 stores. it and shop there often.
The integration of stores We also need to be able
and online continues. to promote the new stores
Australia is scheduled to in order for other people
become a new H&M online to stop by.
market towards the end of
2020. H&M will also be
launched this year on the
ecommerce platform
SSG.COM in South
Korea.
https://hmgroup.com/
about-us/markets-and-
expansion.html
4!
,Mobiles are key as digital Technological changes Technology has always
and physical channels been a huge impact on
become increasingly HR and with the new apps
integrated. We are and the things that you
continuing to upgrade can do when you become
hm.com and H&M’s mobile a member of H&M can
app with simpler provide us more potential
navigation, improved customers.
product visuals and
integrated search This also has an huge
functions, as well as more impact on the stores,
payment and delivery because if a lot of people
options. shop online, there will be
https://hmgroup.com/ less in the stores.
about-us/corporate-
governance/annual-
report.html
Since we are constantly Changing skills This has an impact on HR
growing, we’re always on requirements because this means that
the lookout for talent – for there will be challenging
every area of the company. assignments for the
Join us in an inspiring, fast- employees to improve
paced, exciting and ever- their skills and learn from
changing environment each other.
where your career
possibilities are endless.
We believe in our people,
and always encourage new
ideas and initiatives. Along
with training and
leadership guidance,
there’s no end to the
potential for a successful,
and global, career within
H&M. Our goal is for a job
at H&M to be more than
just a job – it’s the
beginning of a career full of
opportunity.
https://career.hm.com
5!
,Our people are our Workforce profiles (age, This has definitely an
success. We are gender, ethnicity, impact on everyone
committed to maintaining abilities) working at H&M including
an inclusive workplace. It’s myself. It’s important that
one where human rights everyone working for
are recognized, and where H&M is treated equally, is
we treat each other with respected and is given the
integrity, respect, same treatments as their
humbleness and dignity. fellow colleagues
We promote diversity and
equality and do not tolerate
any kind of discrimination
or harassment. H&M is
committed to following all
applicable labor and
employment laws wherever
we operate.
https://about.hm.com
Task 2
Their goal is to be a fair partner to their employees, to act with integrity and respect
towards everyone who contributes towards their success. H&M should be a place
where everyone feels valued and are able to develop.
In other words, Human Resources continue to build the success of their company by
developing and encouraging their employees to reach their full potential.
Overall Policy and Values: H&M’s website indicates that their objective is to be a
good employer, including in those countries whose laws and regulations fall short of
their own requirements. To quote the Head of HR “In order to meet people’s
expectations of H&M as an attractive employer, the company develops global guide
lines on diversity, equal rights and against discrimination” (AR1 2008). At H&M, HR
activities are guided by a fundamental respect for the individual. This applies to every
aspect from fair wages, working hours and freedom of association to the opportunity
for growth and development within the company. This also indicates that the
company has specific policies for areas such as Equal opportunity, Managing
diversity, and Employee development, Health and Safety, among others.
If H&M happens to have a labor shortage they would be in a lot of problems such as
loss of profit take the flared pants as example, there’s a lot of question about those
pants that were a big hit in the 70s, a retail store such as H&M needs to have a big
amount of pants in order to keep their customers happy. Same goes with the
seasons, it’s now winter and there are a lot of customers coming to the H&M for
coats and puffer jackets. H&M needs to have a large stock of coats but also need to
have accessories that go with puffer jackets such as: scarves, gloves, beanies etc.
they place those ‘’winter items” at the A-area to attract customers to it. When it’s
Summer, they need to have a lot of t-shirts, skirts and bikinis. It’s important for an
international retail company to have a lot of storage for your most popular items, they
need to have at least a large amount of different sizes.
6!
, H&M does make use of cheap labor countries to produce in such as Far East
including China, Indonesia and Cambodia; South Asia including Bangladesh, Europe,
Middle East and Africa. H&M has published a full public list of the names and
addresses of its supplier factories. The map and full list are linked below:
https://sustainability.hm.com/en/sustainability/downloads-resources/resources/
supplier-list.html
They make use of these cheap labor countries to spend as little money on the
producing as possible. This saves them a lot of money and helps them to produce
more and more for as little as possible. Unfortunately, child labor is still happening
within these factories.
H&M is a very big company that needs a lot of people working there to keep the store
clean and organized. We had our internship there and it seems that they’re always in
need of more people. H&M has four different departments: Ladies Divided, Ladies,
Men & Children. Some big H&M stores also have a ‘’Home’’ department. Each
department has a least 6 people that work there, on a regular day you start with 5
people and end with at least 3 people. H&M looks for people that have a good sense
of fashion, are hard-working and are motivated to do better and to learn more. You
can start working at H&M when you’re 15 years old, you start as a part-time and
eventually can get a full-time job.
Task 3
Labour and government
H&M is one of the most popular fashion brands. It’s the second largest retailer in the
world and operates in 62 countries. H&M has promised to become 100% climate
positive and they want to use Rene.
H&M’s standards and policies are to achieve sustainability vision for their customers.
A general rule is that all H&M suppliers and business partners must follow the
national laws in the countries that H&M operates. H&M does not accept child labour.
H&M does not employee people under the age of 15. The company needs to make
necessary measures to make sure that the employment under the age of 15 is not
happening. The age of retirement in Europe is 65 years. H&M opened a pop-up
store in Sambil, a mall on Curacao. H&M isn’t popular on Curacao because there is
a lot of poverty there. The taxation on Curacao is since January 1, 2003 a rate of
30% of corporation tax applies to all non-exempt companies plus a 15 % municipal
surcharge, making it an effective rate of 34,5 %. A participation exemption applies to
dividend and capital gains income if the Curacao Company holds at least 5 %. The
overseas is a bare minimum to 10 and to a business company like H&M.
7!
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