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FBLA Help Desk Questions and Solutions | Grade A+
- Tentamen (uitwerkingen) • 58 pagina's • 2024
- €15,07
- + meer info
24 X 7 support
️: Service desk services that are provided 24 hours a day, 7 days a week.
abandon rate percent
️: The percentage of abandoned calls compared to the total number of calls received.
abandoned call
️: A call where the caller hangs up before an analyst answers.
access management
️: The process responsible for granting authorized users the right to use a service in
accordance with the company's security policies, while preventing access to non-authorized
users.
acc...
Tentamen (uitwerkingen)
FBLA Help Desk Questions and Solutions | Grade A+
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24 X 7 support ️: Service desk services that are provided 24 hours a day, 7 days a week. abandon rate percent ️: The percentage of abandoned calls compared to the total number of calls received. abandoned call ️: A call where the caller hangs up before an analyst answers. access management ️: The process responsible for granting authorized users the right to use a service in accordance with the company's security policies, while preventing access to non-authorized users. acc...
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