Customer care - Samenvattingen, Aantekeningen en Examens

Naham Exam Latest Update with Verified Solutions AIDET acknowledge, introduce, duration, explanation, thank you Press Ganey provides patient service satisfaction surveys, used for both public relations & performance improvement KPI Key Performance Indicator KPI Example Preregistration percentage, wait times, accuracy rate, pos collections, productivity HEAT Hear them out, empathize with the customer, apologize, take responsibility for actions PPE personal protective equip...

The level of hospice care where family members provide a significant amount of the care: 1) Respite Care 2) General In-Patient Care 3) Continuous Home Care 4) Routine Home Care - correct answer 4 What is the minimum length of time that resident medical records must be retained? 1) 7 years 2) 5 years 3) 10 years 4) 3 years - correct answer 2 A health insurance plan where members can go to any Medicare-approved doctor or hospital: 1) HMO (Health Maintenance Organization) 2) SN...

Management and Leadership for Nurse Administrators 9th Edition Roussel Test Bank-1. According to Henri Fayol, the functions of planning, organizing, coordinating, and controlling are considered which aspect of management? a. Roles b. Process c. Functions d. Taxonomy ANS: B, The management process includes planning, organizing, coordinating, and controlling. Management roles include information processing, interpersonal relationships, and decision making. Management functions include plannin...

NAB EXAM - CUSTOMER CARE, SUPPORTS, AND SERVICES

NRF Customer Service Study Guide For 2024 Actual Exam Questions with Correct A A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Answer-Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well rec...

AHIP Practice Exam Updated Questions and Answers (2024 / 2025) (Verified Answers). 1. Mr. Carlini has heard that Medicare prescription drug plans are only offered through private companies under a program known as Medicare Advantage (MA), not by the government. He likes Original Medicare and does not want to sign up for an MA product, but he also wants prescription drug coverage. What should you tell him ANS Mr. Carlini can stay with Original Medicare and also enroll in a Medicare prescription...

NAB core + los section 1 (customer care, supports, and services UPDATED Exam Questions and CORRECT Answers only The level of hospice care where family members provide a significant amount of the care: 1) Respite Care 2) General In-Patient Care 3) Continuous Home Care 4) Routine Home Care - CORRECT ANSWER- 4 What is the minimum length of time that resident medical records must be retained? 1) 7 years 2) 5 years 3) 10 years 4) 3 years - CORRECT ANSWER- 2

NRF Customer service exam study guide_ Questions/Answers 2022-23. A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants A new customer comes into your department, but you are helping another customer. You should: • Focus all your attention on your current customer • Let the new customer wait his turn until you have complet...

TEST BANK FOR WILKINS’ CLINICAL ASSESSMENT IN RESPIRA- TORY CARE, 9TH EDITION, AL HEUER Chapter 01: Preparing for the Patient Encounter Heuer: Wilkins’ Clinical Assessment in Respiratory Care, 9th Edition MULTIPLE CHOICE 1. Which of the following is an example of how the respiratory therapist (RT) helps promote high-quality care that is patient-and-family-centered? a. Deliver care given is consistent with each individual’s values, needs, and preferences. b. Help ...

The level of hospice care where family members provide a significant amount of the care: 1) Respite Care 2) General In-Patient Care 3) Continuous Home Care 4) Routine Home Care - 4 What is the minimum length of time that resident medical records must be retained? 1) 7 years 2) 5 years 3) 10 years 4) 3 years - 2 A health insurance plan where members can go to any Medicare-approved doctor or hospital: 1) HMO (Health Maintenance Organization) 2) SNP (Special Needs Plan) 3) PPO (Preferr...