Customer relation - Samenvattingen, Aantekeningen en Examens
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CQIB Exam 2023 Questions and Answers
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Mutually owned co-operative financial institutions offering benefits to members through a trust-like structure" describes which type of Insurer/Fund Manager? - Answer- Friendly Society 
 
Which is the decision-making process of framing? - Answer- To remove the 'noise' from an issue to allow us to see the problem for what it is 
 
Under the RG271 what is the maximum timeframes for IDR response for a Superannuation trustee complaints? - Answer- 45 days after receiving the complaint 
 
In the se...
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LML4804 ASSIGNMENT 2 MEMO
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A dissatisfied customer of Lee, a motor vehicle dealer, instituted an action for damages in respect of an alleged defect in a 
vehicle purchased from Lee. The dispute was settled out of court on 1 September 2023. In terms of the settlement agreement, 
Lee undertook to pay an amount of R30 000 to the customer as full and final settlement of the claim. The attorney’s account 
for legal costs, payable by Lee, amounts to R10 000. 
Choose the correct combination below in relation to the facts above...
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BUS 209 Building Customer Relationships_ Module Quiz_Unit 1_Lesson 2
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Building Customer Relationships_ Module Quiz_Unit 1_Lesson 2 
Score for this attempt: 20 out of 20 
Question 1 
Success as a customer service worker depends on the ability to connect with customers on a personal 
level. 
 True 
Question 2 
The largest majority of customers who leave a company for good say the primary reason was. 
 bad s
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MAINTAINING CUSTOMER RELATIONSHIPS - NISSAN questions with 100% correct answers
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Why should you focus on long-term relationships with your Business & Fleet customers? 
They may purchase personal vehicles 
 
They may add vehicles to their fleet as their business grows 
 
They typically replace vehicles on a regular schedule 
 
 
 
What is an advantage of maintaining customer relationships after a Business & Fleet vehicle sale? 
SELECT ALL 
 
 
 
Where should you perform a Delivery? 
At the customer's preferred location 
 
 
 
Who should be in charge of ensuring the vehicle i...
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MISY 5380 CRM Ch.1Introduction to Customer Relationship Management With Complete Solution
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MISY 5380 CRM Ch.1Introduction to Customer Relationship Management With Complete Solution...
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DMI Pro Exam ALL ANSWERS 100% CORRECT SPRING FALL-2023/24 EDITION GUARANTEED GRADE A+
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Inbound Marketing 
Pull Strategy, closely aligned with digital marketing, attracts leads by providing helpful content 
Outbound Marketing 
Associated with traditional and digital marketing, uses volume and repetition to spread word of existence, push strategy 
Owned Media Example 
Blog, Website, Social Media Account, 
Paid Media Example 
Display Ads, Social Media, Retargeting 
Earned Media Example 
Word of mouth promotion, reviews, and mentions 
Direct Marketing 
Mailings and brochures, flyers, ...
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MIS - Customer Relationship Management & Answers/ VERIFIED/| Questions with 100% Correct Answers | Verified | Latest Update.
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MIS - Customer Relationship 
Management & Answers/ VERIFIED/ 
Three primary enterprise systems 
1. supply chain management 
2. customer relationship management 
3. enterprise resource planning 
Customer Relationship Management (CRM) 
involves managing all aspects of a customer's relationship with an organization to incr 
mer loyalty and retention and 
2. an organization's profitability 
also refers to practices, strategies and technologies that companies use to manage and analyze 
customer i...
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Definition of Marketing - correct answer An organizational function and a set of processes for creating, communicating and delivering value to customers and for managing customer relationships in ways that benefit the organizations and its stakeholders
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Definition of Marketing - correct answer An organizational function and a set of processes for creating, communicating and delivering value to customers and for managing customer relationships in ways that benefit the organizations and its stakeholders 
 
For Marketing to occur - correct answer 1)Two or more parties with unsatisfied needs 
2) A desire and ability on their part to be satisfied 
3) A way for parties to communicate 
4) Something to exchange 
 
Customer Need vs. Want - correct an...
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WGU C175 Final+1+2 Solved Quizzes And Answers!!
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What is a broad definition of data? 
Raw facts that are captured on printed or digital media 
 
 
 
What are data? 
Facts that are collected and stored in a database system 
 
 
 
What is a determining characteristic of unstructured data? 
It does not follow a data model. 
 
 
 
Which is true about flat files? 
They contain no internal hierarchical organization. 
 
 
 
Which technology has no internal hierarchy? 
Flat files 
 
 
 
How were data retrieved before database management systems? 
Sequ...
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BUS 209 Building Customer Relationships_ Module Quiz_Unit 1_Lesson 2
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Building Customer Relationships_ Module Quiz_Unit 1_Lesson 2 
Score for this attempt: 20 out of 20 
Question 1 
Success as a customer service worker depends on the ability to connect with customers on a personal 
level. 
 True 
Question 2 
The largest majority of customers who leave a company for good say the primary reason was. 
 bad service from just one employee 
Question 3 
It can cost five times as much to attract a new customer as it costs to keep an old one. 
 True 
Question 4 
A...
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