Customer relation - Samenvattingen, Aantekeningen en Examens

Mutually owned co-operative financial institutions offering benefits to members through a trust-like structure" describes which type of Insurer/Fund Manager? - Answer- Friendly Society Which is the decision-making process of framing? - Answer- To remove the 'noise' from an issue to allow us to see the problem for what it is Under the RG271 what is the maximum timeframes for IDR response for a Superannuation trustee complaints? - Answer- 45 days after receiving the complaint In the se...

A dissatisfied customer of Lee, a motor vehicle dealer, instituted an action for damages in respect of an alleged defect in a vehicle purchased from Lee. The dispute was settled out of court on 1 September 2023. In terms of the settlement agreement, Lee undertook to pay an amount of R30 000 to the customer as full and final settlement of the claim. The attorney’s account for legal costs, payable by Lee, amounts to R10 000. Choose the correct combination below in relation to the facts above...

Building Customer Relationships_ Module Quiz_Unit 1_Lesson 2 Score for this attempt: 20 out of 20 Question 1 Success as a customer service worker depends on the ability to connect with customers on a personal level.  True Question 2 The largest majority of customers who leave a company for good say the primary reason was.  bad s

Why should you focus on long-term relationships with your Business & Fleet customers? They may purchase personal vehicles They may add vehicles to their fleet as their business grows They typically replace vehicles on a regular schedule What is an advantage of maintaining customer relationships after a Business & Fleet vehicle sale? SELECT ALL Where should you perform a Delivery? At the customer's preferred location Who should be in charge of ensuring the vehicle i...

MISY 5380 CRM Ch.1Introduction to Customer Relationship Management With Complete Solution...

Inbound Marketing Pull Strategy, closely aligned with digital marketing, attracts leads by providing helpful content Outbound Marketing Associated with traditional and digital marketing, uses volume and repetition to spread word of existence, push strategy Owned Media Example Blog, Website, Social Media Account, Paid Media Example Display Ads, Social Media, Retargeting Earned Media Example Word of mouth promotion, reviews, and mentions Direct Marketing Mailings and brochures, flyers, ...

MIS - Customer Relationship Management & Answers/ VERIFIED/ Three primary enterprise systems 1. supply chain management 2. customer relationship management 3. enterprise resource planning Customer Relationship Management (CRM) involves managing all aspects of a customer's relationship with an organization to incr mer loyalty and retention and 2. an organization's profitability also refers to practices, strategies and technologies that companies use to manage and analyze customer i...

Definition of Marketing - correct answer An organizational function and a set of processes for creating, communicating and delivering value to customers and for managing customer relationships in ways that benefit the organizations and its stakeholders For Marketing to occur - correct answer 1)Two or more parties with unsatisfied needs 2) A desire and ability on their part to be satisfied 3) A way for parties to communicate 4) Something to exchange Customer Need vs. Want - correct an...

What is a broad definition of data? Raw facts that are captured on printed or digital media What are data? Facts that are collected and stored in a database system What is a determining characteristic of unstructured data? It does not follow a data model. Which is true about flat files? They contain no internal hierarchical organization. Which technology has no internal hierarchy? Flat files How were data retrieved before database management systems? Sequ...

Building Customer Relationships_ Module Quiz_Unit 1_Lesson 2 Score for this attempt: 20 out of 20 Question 1 Success as a customer service worker depends on the ability to connect with customers on a personal level.  True Question 2 The largest majority of customers who leave a company for good say the primary reason was.  bad service from just one employee Question 3 It can cost five times as much to attract a new customer as it costs to keep an old one.  True Question 4 A...