Itil v4 Samenvattingen, Aantekeningen en Examens

ITIL 4 Foundation 001 Introduction to IT Service Management 24 Questions with Verified Answers What is ITIL? - CORRECT ANSWER Information Technology Infrastructure Library (ITIL) - is a set of best practices and guidance in IT Service Service (ITIL v4 definition) - CORRECT ANSWER The means of enabling value co-creation by facilitating outcomes that customers want to achieve without the customer having to manage specific costs and risks. Customers (definition) - CORRECT ANSWER Person who...

Guiding Principles - Answer- recommendations that can guide an organization in all circumstances, regardless of changes in goals, strategies, type of work, or management structure. Governance - Answer- is the means by which an organization is directed and controlled. Service Value Chain (SVC) - Answer- is a set of interconnected activities that an organization performs in order to deliver a valuable product or service to its consumers and to facilitate value realization. Practices - Ans...

Service Management - Answer- A set of specialized organizational capabilities for providing value to customers in the form of services. (Ch 2, pg 18) Value - Answer- The perceived benefits, usefulness, and importance of something. (Ch 2, pg 19) Organization - Answer- A person or a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives Customer - Answer- A person who defines the requirements for a service and takes respo...

List the four ITIL General Management Practices that you are responsible for on the exam: - Answer- • Continual Improvement Practice • Information Security Management Practice • Relationship Management Practice • Supplier Management Practice List four goals of the Continual Improvement Practice: - Answer- • Encouraging continual improvement across the organization • Securing time and budget for continual improvement • Identifying and logging improvement opportunities • A...

Which ITIL guiding principle recommends using existing services, processes and tools when improving services? - Answer Start Where You Are Which practice has a purpose that includes ensuring that risks have been properly assessed? - Answer Change control When should a full risk assessment and authorization be carried out for a standard change? - Answer When the procedure for the standard change is created. Which statement about emergency changes is CORRECT? - Answer the assessme...

ITIL V4 Foundation: Questions & Complete Solutions

Service management is defined as correct answers as a set of specialized organizational capabilities for enabling value to customers in the form of services. Value is the correct answers perceived benefits, usefulness and importance of something. Providers and Consumers Co-Create Value correct answers o Organizations who deliver services are correct answers referred to as service providers. Those to whom services are delivered are correct answers referred to as service consumers. ...

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C846 - ITIL v4 questions and answers rated A+ 2023Output A tangible or intangible deliverable of an activity. Change Control (Change Enablement) Maximize the number of successful IT changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule. Deployment Management To move new or changed hardware, software, documentation, processes, or any other component to live environments. Configuration Item CI - Any c...

The 5 Certification Levels within the ITIL v3 Scheme - Answer • Foundation • Practitioner • Intermediate • Expert • Master The 4 Certification Levels within the ITIL v4 Scheme - Answer • Foundation • Managing Professional • Strategic Leader • Master Foundation Level - Answer is the entry level certification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecyc...