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Rise Up- Ch. 1 UPDATED ACTUAL Questions And CORRECT Answers
Rise Up- Ch. 1 UPDATED ACTUAL 
Questions And CORRECT Answers 
Retail Cycle - CORRECT ANSWER- Selection-Allocation-Distribution-SellingMarkdowns 
Logistics - CORRECT ANSWER- those activities that focus on getting the right amount 
of the right products to the right place at the right time at the lowest possible cost
- Tentamen (uitwerkingen)
- • 3 pagina's •
Rise Up- Ch. 1 UPDATED ACTUAL 
Questions And CORRECT Answers 
Retail Cycle - CORRECT ANSWER- Selection-Allocation-Distribution-SellingMarkdowns 
Logistics - CORRECT ANSWER- those activities that focus on getting the right amount 
of the right products to the right place at the right time at the lowest possible cost
Rise Up Customer Service UPDATED ACTUAL Questions And CORRECT Answers
Rise Up Customer Service UPDATED 
ACTUAL Questions And CORRECT 
Answers 
I am excited you have decided to buy the Keurig coffeemaker. Would you like me to show 
you where the K-Cups are, so you can get started right away? This is an example of what 
type of selling 
a. Upselling 
b. Category Selling 
c. New Sale 
d. Cross-selling - CORRECT ANSWER- d. Cross-selling
- Tentamen (uitwerkingen)
- • 9 pagina's •
Rise Up Customer Service UPDATED 
ACTUAL Questions And CORRECT 
Answers 
I am excited you have decided to buy the Keurig coffeemaker. Would you like me to show 
you where the K-Cups are, so you can get started right away? This is an example of what 
type of selling 
a. Upselling 
b. Category Selling 
c. New Sale 
d. Cross-selling - CORRECT ANSWER- d. Cross-selling
Mosquito Squad CT/MA Test UPDATED ACTUAL Questions And CORRECT Answers
Mosquito Squad CT/MA Test UPDATED 
ACTUAL Questions And CORRECT 
Answers 
What is a pest? - CORRECT ANSWER- Competes- w/ humans, plants or animals. 
Injures- humans, structures, plants or animals. 
Spreads disease- to humans, plants or animals. 
Annoys- non poisonous spiders
- Tentamen (uitwerkingen)
- • 16 pagina's •
Mosquito Squad CT/MA Test UPDATED 
ACTUAL Questions And CORRECT 
Answers 
What is a pest? - CORRECT ANSWER- Competes- w/ humans, plants or animals. 
Injures- humans, structures, plants or animals. 
Spreads disease- to humans, plants or animals. 
Annoys- non poisonous spiders
Customer Services Test UPDATED Questions And CORRECT Answers
Customer Services Test UPDATED 
Questions And CORRECT Answers 
What is a good reason for creating an opening for discussion? - CORRECT ANSWER- 
to know the customer wants 
What percentage of customers are likely to spend more if the sale associate is helpful? - 
CORRECT ANSWER- 45%
- Tentamen (uitwerkingen)
- • 3 pagina's •
Customer Services Test UPDATED 
Questions And CORRECT Answers 
What is a good reason for creating an opening for discussion? - CORRECT ANSWER- 
to know the customer wants 
What percentage of customers are likely to spend more if the sale associate is helpful? - 
CORRECT ANSWER- 45%
Customer Service and Sales Fundamentals UPDATED ACTUAL Questions And CORRECT Answers
Customer Service and Sales Fundamentals 
UPDATED ACTUAL Questions And 
CORRECT Answers 
Brick-and-mortar - CORRECT ANSWER- the presence of a physical storefront and 
face-to-face customer experiences 
closeout store - CORRECT ANSWER- off-price stores that offer an assortment of brandname merchandise at a significant discount off the manufacturer's price
- Tentamen (uitwerkingen)
- • 4 pagina's •
Customer Service and Sales Fundamentals 
UPDATED ACTUAL Questions And 
CORRECT Answers 
Brick-and-mortar - CORRECT ANSWER- the presence of a physical storefront and 
face-to-face customer experiences 
closeout store - CORRECT ANSWER- off-price stores that offer an assortment of brandname merchandise at a significant discount off the manufacturer's price
In Class Test: Rise Up! Customer Service UPDATED Questions And CORRECT Answers
In Class Test: Rise Up! Customer Service 
UPDATED Questions And CORRECT 
Answers 
Active listening - CORRECT ANSWER- The practice of hearing and understanding 
what a speaker is saying out loud and any messages suggested behind the words.
- Tentamen (uitwerkingen)
- • 4 pagina's •
In Class Test: Rise Up! Customer Service 
UPDATED Questions And CORRECT 
Answers 
Active listening - CORRECT ANSWER- The practice of hearing and understanding 
what a speaker is saying out loud and any messages suggested behind the words.
NRF Customer Sales & Service Review UPDATED Questions And CORRECT Answers
NRF Customer Sales & Service Review 
UPDATED Questions And CORRECT 
Answers 
Retailing is comprised of all of the business activities that add value to the products and 
services customers buy. This includes: 
1) merchandise assortment 
2) packaging 
3) customer service 
4) All of the above - CORRECT ANSWER- All of the above
- Tentamen (uitwerkingen)
- • 9 pagina's •
NRF Customer Sales & Service Review 
UPDATED Questions And CORRECT 
Answers 
Retailing is comprised of all of the business activities that add value to the products and 
services customers buy. This includes: 
1) merchandise assortment 
2) packaging 
3) customer service 
4) All of the above - CORRECT ANSWER- All of the above
NRF Customer Service and Sales (2025) Part 1 UPDATED Questions And CORRECT Answers
NRF Customer Service and Sales (2025) 
Part 1 UPDATED Questions And 
CORRECT Answers 
active listening - CORRECT ANSWER- the practice of hearing and understanding what 
a speaker is saying out loud and any messages suggested behind the words 
Add-on services - CORRECT ANSWER- available services for specific product 
purchases that customers can opt for (Payment options, product modifications, or other ways 
customers can protect their purchases)
- Tentamen (uitwerkingen)
- • 4 pagina's •
NRF Customer Service and Sales (2025) 
Part 1 UPDATED Questions And 
CORRECT Answers 
active listening - CORRECT ANSWER- the practice of hearing and understanding what 
a speaker is saying out loud and any messages suggested behind the words 
Add-on services - CORRECT ANSWER- available services for specific product 
purchases that customers can opt for (Payment options, product modifications, or other ways 
customers can protect their purchases)
NRF Customer service UPDATED ACTUAL Questions And CORRECT Answers
NRF Customer service UPDATED 
ACTUAL Questions And CORRECT 
Answers 
A good reason for creating an opening for discussion is to: 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - CORRECT ANSWER- Get to know what the 
customer wants
- Tentamen (uitwerkingen)
- • 20 pagina's •
NRF Customer service UPDATED 
ACTUAL Questions And CORRECT 
Answers 
A good reason for creating an opening for discussion is to: 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - CORRECT ANSWER- Get to know what the 
customer wants
Massachusetts Core Pest License UPDATED ACTUAL Questions And CORRECT Answers
Massachusetts Core Pest License 
UPDATED ACTUAL Questions And 
CORRECT Answers 
Absorption - CORRECT ANSWER- The movement of a chemical into plants, animals 
(including humans), microorganisms, or soil 
acaricide - CORRECT ANSWER- A pesticide used to control mites and ticks. A miticide 
is a kind of acaricide
- Tentamen (uitwerkingen)
- • 20 pagina's •
Massachusetts Core Pest License 
UPDATED ACTUAL Questions And 
CORRECT Answers 
Absorption - CORRECT ANSWER- The movement of a chemical into plants, animals 
(including humans), microorganisms, or soil 
acaricide - CORRECT ANSWER- A pesticide used to control mites and ticks. A miticide 
is a kind of acaricide
Chauffeur's License (Guam) UPDATED Exam Questions and CORRECT Answers
Dante Certification Level 2 (2nd Edition) UPDATED Actual Exam Questions and CORRECT Answers
Facilities Management Final UPDATED ACTUAL Exam Questions and CORRECT Answers
ESE 200 UPDATED Exam Questions and CORRECT Answers
CTSP Practice test UPDATED Exam Questions and CORRECT Answers