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LATEST IFSTA 7th Edition: Chapter 2 Communications study guide. 100%SOLUTION 2023//2024

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Which is a guideline to follow when answering non emergency calls? - ANSWER Identify yourself and your department, station, or unit. If you cannot answer a caller's question when handling a non emergency call, you should: - ANSWER Refer them to someone who can answer the question. What should you do if someone that is angry or upset calls the station? - ANSWER Remain calm and never become confrontational. Which type to telecommunications system is a dispatch center run directly by the fir...

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