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[Show more]First Cashier Position Priority - Greet customers within three steps of the door and complete their 
transactions as quickly as possible 
Of what does crema consist? And what does it affect? - Consists of coffee oils and water; affects 
the aftertaste and body of espresso profile 
How and Why do we ...
Preview 2 out of 6 pages
Add to cartFirst Cashier Position Priority - Greet customers within three steps of the door and complete their 
transactions as quickly as possible 
Of what does crema consist? And what does it affect? - Consists of coffee oils and water; affects 
the aftertaste and body of espresso profile 
How and Why do we ...
super - 24 oz 3 expresso latte, 4 for americano 
hot/iced lattes- 4 pumps 
frozen- 3 thick, 6 thin 
priority of shot puller - 1. pull shots and set up drinks 
2. complete and serve toasted food 
3. brew coffee and run laps 
grande - 20 oz, 2 expresso latte, 4 for americano 
hot/iced lattes- 4 pumps ...
Preview 1 out of 4 pages
Add to cartsuper - 24 oz 3 expresso latte, 4 for americano 
hot/iced lattes- 4 pumps 
frozen- 3 thick, 6 thin 
priority of shot puller - 1. pull shots and set up drinks 
2. complete and serve toasted food 
3. brew coffee and run laps 
grande - 20 oz, 2 expresso latte, 4 for americano 
hot/iced lattes- 4 pumps ...
What is the sign of a good roll when steaming milk - The foam on the surface of the milk is 
consumed by being pulled down into the milk 
Define the term fair trade coffee and which of our coffees are fair trade - Farmers organized as 
cooperatives are paid fairly for their beans ; black and tan (50...
Preview 1 out of 4 pages
Add to cartWhat is the sign of a good roll when steaming milk - The foam on the surface of the milk is 
consumed by being pulled down into the milk 
Define the term fair trade coffee and which of our coffees are fair trade - Farmers organized as 
cooperatives are paid fairly for their beans ; black and tan (50...
What is crema composed of, and how does crema contribute to the flavor of espresso - Coffee oils 
and water; aftertaste and body 
How and why do we wear an apron - Over the neck, with seams facing in, tied in the back; it keeps 
germs on our clothing off equipment and food. 
Which of the following i...
Preview 2 out of 8 pages
Add to cartWhat is crema composed of, and how does crema contribute to the flavor of espresso - Coffee oils 
and water; aftertaste and body 
How and why do we wear an apron - Over the neck, with seams facing in, tied in the back; it keeps 
germs on our clothing off equipment and food. 
Which of the following i...
How many days out is the use by date for food ingredients? (i.e. turkey) - 7 days, including today 
(+6 days) unless frozen, in which case 6 days (+5 days) including the date thawed. 
Cashier's Position Priorities - 1. Greet customers within three steps of the doors and complete 
their transactions...
Preview 2 out of 5 pages
Add to cartHow many days out is the use by date for food ingredients? (i.e. turkey) - 7 days, including today 
(+6 days) unless frozen, in which case 6 days (+5 days) including the date thawed. 
Cashier's Position Priorities - 1. Greet customers within three steps of the doors and complete 
their transactions...
Lattes with a THICK and a THIN syrup - #of pumps - 1.5 to 1, 2.5 to 1.5, 3 to 2, 3.5 to 2.5 
Cafe Latte (hot or iced) - shot- 1, 2, 2, 3 
Rule for fruity syrup - Half fruit syrup/ half vanilla 
Iced specialty drinks - order - 2/3 cup ice, milk to top of logo, flavor, shots, stir, whip, garnish 
# of...
Preview 1 out of 2 pages
Add to cartLattes with a THICK and a THIN syrup - #of pumps - 1.5 to 1, 2.5 to 1.5, 3 to 2, 3.5 to 2.5 
Cafe Latte (hot or iced) - shot- 1, 2, 2, 3 
Rule for fruity syrup - Half fruit syrup/ half vanilla 
Iced specialty drinks - order - 2/3 cup ice, milk to top of logo, flavor, shots, stir, whip, garnish 
# of...
What is the difference between green and black tea? - Green tea is unfermented; black tea is 
fermented 
What is crema composed of, and how does crema contribute to the the flavor of espresso? - 
Coffee Oils and water, aftertaste and body 
Frozen drink fundamentals - Lattes- heaping cup of ice 
Free...
Preview 2 out of 5 pages
Add to cartWhat is the difference between green and black tea? - Green tea is unfermented; black tea is 
fermented 
What is crema composed of, and how does crema contribute to the the flavor of espresso? - 
Coffee Oils and water, aftertaste and body 
Frozen drink fundamentals - Lattes- heaping cup of ice 
Free...
What information is called out by the cashier? - Size, number of shots espresso modifiers, milk 
modifiers, call out modifiers, name if not a latte. 
Direct effect of P - Greet customers within 3 steps of the door; thank customers for their patience 
when service is slow. 
Direct effect of E - Engag...
Preview 1 out of 3 pages
Add to cartWhat information is called out by the cashier? - Size, number of shots espresso modifiers, milk 
modifiers, call out modifiers, name if not a latte. 
Direct effect of P - Greet customers within 3 steps of the door; thank customers for their patience 
when service is slow. 
Direct effect of E - Engag...
Define the term "organic coffee" and which of our coffees are organic? - Coffee that is grown 
without the use of pesticides; French Roast, Black & Tan, and Costa Rica 
How and Why do we wear an apron? - Over the neck, with seams facing in, tied in the back; it 
keeps germs on our clothing off of ...
Preview 2 out of 6 pages
Add to cartDefine the term "organic coffee" and which of our coffees are organic? - Coffee that is grown 
without the use of pesticides; French Roast, Black & Tan, and Costa Rica 
How and Why do we wear an apron? - Over the neck, with seams facing in, tied in the back; it 
keeps germs on our clothing off of ...
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