Unit 14 - Investigating Customer Service

Unit 14: Investigating Customer Service Assignment 1: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 1. this meets all the criteria: P1 - Describe the different approaches to customer service delivery in contrasting businesses, P2 - Examine ways that the customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regul...

BTEC Level 3 Business: Unit 14 Investigating Customer Service. All criteria. Distinction Grade.

Unit 14: Investigating Customer Service Assignment 2: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 2. therefore also contains THE SCRIPT FOR ROLE PLAY and this meets all the criteria: P4: Demonstrate communication and interpersonal skills appropriate to meet customer needs in different situations. P5: Review own customer service skills, identifying gaps where improvements could be made. P6 - Prese...

Distinction star model answer - Unit 14 - Assignment 1 (Investigating Customer Service) Learning aim(s) (For NQF only) A: Explore how effective customer service contributes to business success B: Investigate the methods used to improve customer service in business Assignment title Why is it important to provide excellent customer service? 14/B.D2 - Evaluate the benefits of improvement to customer service performance for the business, the customer and the employee. Qualification Pearso...

Skills Audit for UNIT 14 Distinction standard

P2 for UNIT 14 Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations. Distinction standard

D2 for UNIT 14 Evaluate the benefits of improvements to customer service performance for the business, the customer and the employees Distinction standard

This coursework contains 1 assignment and I achieved a distinction, when paraphrasing it recommend using quill bot but u must also try rewording it. The business that I have included in this report is called Tesco and I'm comparing it to JD sports

D1 for UNIT 14 Evaluate the importance for a selected business of providing excellent customer service and adhering to relevant current legislation and regulations. Distinction standard

Unit Number and Title: Unit 14: Investigating Customer Service Learning Aim: A: Explore how effective customer service contributes to business success Learning Aim B: Investigate the methods used to improve customer service in the business Assignment Title: Why is it important to provide excellent customer service?

Tract building - When a dev. Acquired land, records a plat map and uses a model centre from which sales may be made Local level - Planning, zoning, property taxation, building and health codes and regulations, and building moratoriums that affect development play a significant role in the cost and desirability of real estate Broker associate - A licensed broker working for another broker False - A Florida real estate license applicant must be a resident and citizen (true or false) Applicatio...

*Distinction Graded* Unit 14 Investigating Customer Service: D3 -Demonstrate initiative in making high-quality justified recommendations to develop own communication and interpersonal skills to meet both customer and business needs btec business level 3 national diploma

*Certified Distinction Grade Work* Unit 14 Investigating Customer Service: M3 - Assess how the development plan may improve the performance of customer service skills. btec business level 3 national diploma

*Certified Distinction Grade Work* Unit 14 Investigating Customer Service: P6 - Present a clear, effective development plan for own customer service skills. C3 Individual skills audit and development plan • Skills audit of customer service skills. • Personal SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis to assess any gaps, e.g. interpersonal and communication skills – body language, listening skills, handling complaints, working with others. • Set objectives to meet ...

*Certified Distinction Grade Work* Unit 14 Investigating Customer Service: P4 - Review own customer service skills, identifying gaps where improvements could be made. C2 Dealing with customer service requests and complaints • Customer service situations: o providing information, products or services, promoting additional products and services, giving advice, taking and relaying messages o limitations of role and authority, keeping records o dealing with problems, handling complaints, reme...

*Certified Distinction Grade Work* Unit 14 Investigating Customer Service: P4 Demonstrate communication and interpersonal skills appropriate to meet customer needs in different situations. Learning aim C: Demonstrate customer service in different situations, using appropriate behaviours to meet expectations C1 Customer service skills and behaviours • Communication skills: o face-to-face, written, email or other electronic media, telephone o verbal, e.g. pitch and tone of voice, open and...

*Distinction Graded* Unit 14 Investigating Customer Service: D2 -Evaluate the benefits of improvements to customer service performance for the business, the customer, and the employee

*Certified Distinction Grade Work* Unit 14 Investigating Customer Service: P3 - Research methods a business can use to make improvements to the customer service provision. Learning aim B: Investigate the methods used to improve customer service in a business B1 Monitoring and evaluating customer service provision • Using research from customers to identify improvements and monitor complaints. • Monitoring using: o customer profiles, data, e.g. types of customer, products or services pr...

*Certified Distinction Grade Work* Evaluate the importance for a selected business of providing excellent customer service and adhering to relevant current legislation and regulations. btec business level 3 national diploma

*Certified Distinction Grade Work* Unit 14 Investigating Customer Service: P2 and M1 Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations. M1 Analyse how legislation and regulation impacts on customer service provision in a selected business.