MGT 420 Exam Bundle

self-concept - Answer-The view individuals have of themselves as physical, Self-esteem - Answer-A belief about one's self worth based on overall self-evaluation. Self-efficacy - Answer-A belief in one's ability to successfully accomplish a specific task. Nature versus Nurture - Answer...

Performance Management - Answer-The process of measuring, communication, and managing employee performance in the workplace so that performance is aligned with organizational strategy performance appraisal - Answer-An evaluation of employee performance Forced Distribution - Answer-People being...

Workforce planning - Answer-process of determining what work needs to be done in short and long term and strategy regarding how to fill positions planning and recruitment steps - Answer-1. forecasting 2. goals 3. achieve goals 4. implementation 5. evaluation forecasting - Answer-estimating wha...

Have a firm understanding of the following characteristics of measures: validity, utility, legality, generalizability, and reliability. Be able to define all of them. Know why it is important for measures to have these characteristics. - Answer-Validity: The extent to which performance on a measure ...

In the integrated model of motivation, what predicts effort? A. Rewards B. Organizational support C. Ability D. Motivation - Answer-D. Motivation Pay is generally considered a/an _________________ reward, whereas a sense of personal growth experienced from working at a task is an example ...

Levels of management - Answer-Typical business (board of directors) Top Managers: Chief executive officer, president, Vice President Middle Managers: Division manager, regional manager, plant manager First-line managers: Department lead, Supervisor, team leader Nonmanagerial Workers: Ty...

Performance Management - Answer-the process through which managers ensure that employees' activities and outputs contribute to the organization's goals Performance Management Steps - Answer-1. Planning 2. Coaching 3. Reviewing 4. Action What is "The one word men never see in their per...

The process of management involves the functions of planning, __________ , leading, and controlling. - Answer-organizing An effective manager achieves both high-performance results and high levels of ___________ among people doing the required work. - Answer-satisfaction Performance efficiency...

Intellectual capital - Answer-the collective brainpower or shared knowledge of a workforce knowledge worker - Answer-mind is a critical asset to employers and adds to the intellectual capital of an organization Corporate Governance - Answer-Board of directors hold top management responsible fo...

Employee Value Proposition - Answer-the exchange of value between what the individual and the employer offer in the employment relationship Integrated Model of Motivation - Answer-motivation, performance, satisfaction Reinforcement - Answer-any event that strengthens the behavior it follows ...

Types of Management - Answer-Top level, middle level and lower level Accountability - Answer-The requirement of one person to answer to a higher authority for performance achieved in his or her area of work responsibility. effective managers - Answer-help others achieve high levels of both per...

Motivation - Answer-Individual forces that account for the direction level and persistence of a persons effort expanded and work. Motivation Theories - Answer-Content Theory, Process Theory. Content Theory - Answer-Focus on individual needs Process Theory - Answer-Focus on how cognitive pro...

A ____ conflict occurs in the form of disagreement over goals and the means of accomplishment. - Answer-Substantive The indirect conflict management approach that uses the chain of command for resolution is ____ - Answer-Upward Referral Conflict that ends up being "functional" for the pe...

Conflict - Answer-Occurs when parties disagree over substantive issues or when emotional antagonisms create friction between them. Substantive Conflict - Answer-Involves fundamental disagreement over ends or goals to be pursued and the means for their accomplishment. Emotional Conflict - Answe...

Culture concerns all of the following except ___. (a) the collective concepts shared by members of a firm (b) acquired capabilities (c) the personality of the leader (d) the beliefs of members - Answer-c) the personality of the leader The three levels of cultural analysis highlighted in the t...

Industry - Answer-is a grouping of businesses that interact in a common environment as part of a value chain or distribution channel that delivers a particular good. Market - Answer-is defined by customers, those who pay for the benefits of the product or service. Primary Market - Answer-Thos...

The communication process - Answer-the steps between a source and a receiver that result in the transfer and understanding of meaning Communication Channels - Answer-The various ways in which a message can be sent, ranging from one-on-one in-person meetings to Internet message boards. Barriers...

A major distinction between line and staff units concerns _______________. - Answer-linkage of their jobs to the goals of the firm Compared to the machine bureaucracy (mechanistic type), the professional bureaucracy (organic type) _______________. - Answer-has more horizontal specialization and c...

Four Functions of Management - Answer-Planning Leading Controlling Organizing Control Process - Answer-Step 1- Establish performance objectives and standards Step 2- Measure actual performance Step 3- Compare actual performance with objectives and standards. Step 4- Take necessary cor...

performance management - Answer-the process through which managers ensure that employees' activities and outputs contribute to the organization's goals. validity - Answer-refers to whether a performance appraisal measures all the relevant aspects of performance and omits irrelevant aspects ...

Manager - Answer-a person who supports and is responsible for the work of others First-line managers - Answer-team leaders and supervisors in charge of people who perform non-managerial duties Middle Managers - Answer-persons in charge of relatively large departments or divisions consisting of...

Intellectual Capital - Answer-The collective brainpower or shared knowledge of a workforce (commitment, competency, intellectual capital) Knowledge Workers - Answer-Mind is a critical asset to employers and adds to the intellectual capital of an organization Tech IQ - Answer-A person's abil...

Framing effect - Answer-Occurs when the choice between two alternatives reverse depending on whether the scenario focuses on the potential gain or the potential loss associated with each alternative Potential barriers to feedback in the workplace - Answer-Anything that interferes with the effecti...