Pearson Edexcel • Information Technology 2010 QCF
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This document is a very detailed document of the Unit 12 – IT Technical support and management first assignment. This document is a distinction standard grade and each grade level is separated. The grades pass, merit and distinction are met within this 4059 words assignment.
In this document there is information about the first assignment for Unit 12 - IT Technical support and management. It covers the pass criteria, merit criteria and distinction criteria. It covers the purpose and nature of safe working practices required in the support and management of different IT systems, explains the job roles and system and network tools used in the support and management of different IT systems, compares the support and management needs and characteristics of different IT...
