Telecommunicator ½ ( 72 questions) with complete solutions

The four general categories of physical requirements for telecommunicators are? correct answer: Hearing, Sight, Manual Dexterity, and Speech The Four Principle Methods of communication are? correct answer: Reading, Writing, Speaking, and Listening The primary methods of notifying response personnel of an emergency is made by? correct answer: Telephone The unique process of symbolic communication that involves interaction between people is? correct answer: Speech The language skill involving spoken words? correct answer: Verbal Skills As a telecommunicator, you must be able to obtain info from a caller that is? correct answer: Complete and reliable Who is considered the first contact with emergency services? correct answer: The Telecommunicator What law in 1990 made the use of TDD devices mandatory for all public safety communication centers? correct answer: American disabilities Act What law requires emergency calls to be screened for use of text telephones or other devices used by hearing impaired? correct answer: Americans with Disabilities Act What is an example of a nonverbal communication protocol that may be used by an individual with hearing or speech impairment? correct answer: Americans Sign Language Equal access to emergency services by hearing and speech impaired individuals is required by the? correct answer: Americans with disabilities act Which of the following is not classified as a high risk structure? correct answer: Single Family Residence What phase begins when the event has been detected and reported to the proper agency? correct answer: Notification/Data gathering The point where the first public safety agency arrives at the site and reports the initial situation is? correct answer: Arrival/Size up phase A feature of the basic 9 1 1 service that allows the telecommunicator to maintain access to a caller's phone line is? correct answer: Calls Party Hold