USPS SSA Window Exam Latest Update Graded A+

USPS SSA Window Exam Latest Update Graded A+ What is GIST Greet. Inquire, Suggest, Thank What is the postal service mission? Provide trusted, affordable universal service Why does the Postal service go by the 24 hr clock? To keep process on task to ensure collection and delivery is on time What is the minimum size of a letter 3 1/2 x 5 What do you get with Priority Mail Express? $100 insurance, 1-2 day delivery Guarantee, Tracking What do you get with USPS Tracking? Day and time of delivery What are the color of the money orders? Green (domestic) Pink (international) Why would someone need to insure a package? Against lost, stolen, or damaged item How long are money orders good for? FOREVER What are the 3 P's? Personal, Professional, Postal How many keys do you get when you rent a PO Box? 2 PO Boxes can be rented for how many months at a time 3 months (auto pay) 6 months, 12 months What is Balloon Pricing? Very light and very large What are the characteristics for Dimensional Weight Pricing Priority, Zone 5-8 and is more than a Cubic foot What is a IRC (International Reply Coupon)? a prepaid coupon use to purchase stamp equivalent of current postage rate to other country What would certified mail be used for? Important documents such as taxes, court documents. What is restricted delivery? when you needed a specific person to sign for item When do you need to fill out a 8105A? for money orders purchases in $3000 or more and cashing of $10, 000 in a single day When would you fill out a 8105B when a suspicious transaction has taken place What kind of payment can the Post office take? Cash, credit/debit cards, money orders, travelers checks, checks (personal and business) What can you not purchase with a credit card? Money orders, payment to DOS for passports employee debt, trust funds, etc What is the Max per Domestic money order? $1000 What it the Max per International money order? Up to $700 What are some trigger words? you need to.. its not my problem, I cant/wont What are some calming words? I'm sorry... that sounds so frustrating, let me help What is oversized pricing? Big and Heavy What is the Max weight the Post office will accept? 70 lbs How many bait money orders do you have? 3 Why do you have bait money orders? to help aid in investigation to help USPIS Where would I go to find out if I can mail a fur coat to China? IMM (international Mail Manual) Where do you keep your bait money orders? Under your largest bills in your till What is an irregular sized package? tube, film photo mailer What is the DMM used for? Dom Mail Manual to see how to mail something in the US How often is the Retail digest published bi-weekly Where would I go to find out how to hang the POW flag Postal bulletin Why would someone want to use Signature Confirmation? For added security to insure item is signed when received How often do you need to do your 1412 (end of day report) daily and sign with ink What is Premium Forward service? When a customer is mailed weekly via priority mail all of their mail for a fee How long is a permanent forward kept on file? 18 months How much insurance can you purchase? up to $5000 How many forms of ID do you need to rent a PO Box? 2 - One photo and one with proof of address How long can you hold your mail for? min of 3 days no more than 30 If your in a market dominant area, do you pay a deposit for your PO Box keys? Yes How many day do you have to verify info on a new PO Box rental 3 days When do you issue a 2nd/Final notice on a certified item? 5 days When do you return an unclaimed certified item 15 days How much cash are you accountable for in your drawer? $100 How much are you allowed to be short in your drawer $10 or 10% How often is your drawer audited quarterly Can you share your drawer? NO What is anonymous mail? mail that bears postage stamps, weighs over 13 oz and is not presented to a retail clerk What is identifiable mail mail that has been click and ship, Metered permit imprint What is EDDM (every door direct mail) 5000 pieces or less to be delivered to every house/mail box how much cash back can you get? $50 in increments of $10 What is special handling used for bees and poultry (baby chicks) What is package interception? recalling or redirecting a trackable package what is the benefit of retail equipment? multiple transaction, running tally, less mathematical errors How often do the retail floor get restocked 2 a week what is a firm hold out? business that received 50 plus letters daily, set up and cancelled by postmaster what is a certificate of mailing proof of mailing Who would want to use Registered Mail someone mailing something of high value Up to what amount can a registered item be insured for? $25000 What is RCE (retail customer experience) used for To take a snap shot of the transaction/customer experience to improve our brand. What do you get with Priority mail 2-3 day delivery, $50 free insurance and tracking Can you write a check for over the amount of purchase? no If you rent a PO box on the 16th of July when is your 6 month renewal due again? January When will you box be closed and mail returned 11th day when will the first renewal notice be put in the box? First of that month when will webbats generate a reminder notice be place in a box 20th What are some additional services that the post office offers Selective Services, Passports, Duck Stamps, Why would you need to go to the Multi-cultural Out reach, Fact Sheets? to translate with customers in other languages What are some of the USPS retail communicators? Postal Bulletin, Retail marketing, Retail Digest, and Postal Merchandiser guide What are our Premium services we offer Priority Mail express, Priority Mail, Insurance and PO Boxes What are the benefits of renting a PO Box Faster delivery services, 24/7 access, affordable, private