911 Dispatch Course Questions and Answers Already Passed

911 Dispatch Course Questions and Answers Already Passed When faced with an ethical dilemma in the communication center, the ETC should FIRST: A. ask the nearest coworker for help B. consult his or her attorney C. follow established policy, procedure, and protocol D. follow his or her instincts C In this course, we refer to the three P's as: A. politeness, privilege, and politics B. professionalism, priority, and public service C. policy, procedure, and protocol D. party (of caller), Pre- Arrival instructions, and Post- Dispatch instructions C A procedure that has been highly defined and placed into a reference system is known as: A. protocol B. guideline C. logarithm D. policy A One of the best ways of projecting professionalism to the caller is to: A. ask questions in a "robotic" manner without feeling B. comply to policies, procedures, and protocol C. refer to the caller as "sir" or "ma'am" D. sit up straight with shoulders squared to the monitor B The ANI/ALI provides the location of: A. available responders B. cell phone callers C. the address associated with the phone number provided by the telephone company D. the scene where responders should be sent C CAD stands for: A. call assistance and dispatch B. calltakers and dispatchers C. compliance average for dispatchers D. computer- aided dispatch D One of the best effective techniques for reducing the negative effect of call taking gaps is to: A. let the caller tell you what's going on now B. tell the caller what you are doing and why C. ignore them- the caller won't be concerned if you're not D. fill them in with casual conversation B When an ETC receives a "silent" call or hears a series of tones when answering a call, the ETC should: A. check the call of TDD/TTY B. dispatch an officer immediately C. hang up and take the next call D. wait at least 30 seconds before taking the next call A The majority of callers requesting emergency help are too upset to respond accurately to ETC interrogation. True False False