WGU C208 FINAL ASSESSMENT QUESTIONS

Which stage in Kurt Lewin's change model involves changes being institutionalized in the corporate culture? - Answer- a)Unfreezing b)Changing c)Freezing d)Refreezing D Which of the following does not characterize the management style known as empowerment? - Answer- a)Delegation b) Use of teams c) Reliance on hierarchy d) Autonomy of workers C What is the first step in John Kotter's eight-step process for transformational change? - Answer- a) Form a guiding coalition b) Create a vision c) Establish a sense of urgency d) Empower others to act C Which of the following is not an explanation for why people resist change at work? - Answer- a) Defensive managers who create an expectation of negative change. b) Fear of change that will hurt them through layoffs, unpleasant new responsibilities. c) Resentment over being forced to accept change. d) Management has explained and demonstrated the need for change. D Why does John Kotter advocate creating "short-term wins" in his eight-step process for change? - Answer- a) They help to create a feeling of progress as well as an opportunity to reward employees. b) They justify the change effort for senior management. c) They allow old ways to be retired. d) None of the above A The dev