BLEA Emotional Intelligence & Crisis Intervention Training Final Latest Update Graded A+

BLEA Emotional Intelligence & Crisis Intervention Training Final Latest Update Graded A+ Define emotional intelligence The ability to interpret, understand, and manage one's own, and others' emotions What are the parts of the brain? 1. Reptillian Medula 2. Primal Brain 3. Neo-Cortex Cognitive Reptillian Medula - vital body functions - stuff we don't need to think about doing primal brain - emotions - anger - fight/flight responses neo-cortex cognitive - awareness - concentration - decision making (EI) Personal Competencies - self awareness (response to one's own emotions) - self management (ability to control and manage your own emotions [self control]) (EI) Social Competencies - social awareness (ability to recognize emotions of others; having empathy and compassion) - relationship management (ability to inspire, influence, connect, bring healthy conflict resolution) benefits of high EI for LEOs 1. illicit attitudes that lead to improved self-confidence, better job performance, and reduces stress (less citizen complaints) 2. ability to focus on real issues and not dept politics (stay out of dept gossip) 3. ability to understand others' viewpoints, dept, and community (empathy) 4. lead by example (on time, prepared for work) 5. stays calm and effectively problem solves (doesn't overact or allow bad decision to be out of emotions) 6. works towards removing norms and barriers that affect morale 18 Behaviors of EI people - you have robust emotional vocab - curious about people - embrace change - know your strength and weaknesses - you're a good judge of characters - you're difficult to offend - you know how to say no (to yourself and others) - let go of mistakes - give and expect nothing in return - don't hold grudges - neutralize toxic people - don't seek perception - appreciate what you have - disconnect - limit caffeine intake - get enough sleep - stop