Operations managers must use the
operation's resources effectively to
enhance economic performance. Choose
the correct option. All operations must be
expected to contribute to the economic
bottom line by doing the following:
1. managing the costs of producing
products and services
2. reducing the risk of operational failure
3. reducing the amount of investment
needed in the business
4. growing long term capabilities through
innovation
5. increasing revenue through good
quality and service
Stakeholders are people or groups who
have a legitimate interest in the
operations' activities. Match the
stakeholders in column A to the
requirements they may have from the
operation in column B:
Operations performance objectives can
be grouped together as quality, speed,
dependability, exibility and cost. Match
column A to column B. In a hospital, the
performance objectives can be applied
as follows:
Quality The number of
appointments that are
rescheduled are kept to a
minimum
Speed Appointments can be
rescheduled as required
Dependability Patients receive the most
appropriate treatment
Flexibility The time between
requiring treatment and
receiving treatment is kept
to a minimum
Cost Enhancing productivity in
the hospital to maximise
pro ts
Flexibility Appointments can be rescheduled as required
Cost Enhancing pro tability in the hospital to maximise pro ts
Patients
receive the
most Quality
appropriate
treatment
The time
between
requiring
treatment
and receiving Speed
treatment is
kept to a
minimum
The number
of
appointments
that are Dependability
rescheduled
are kept to a
minimum
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through EFT, credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying this summary from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller ExpertAcademy. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy this summary for R85,00. You're not tied to anything after your purchase.
