Summary

Summary Team performance

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Course
Business studies grade 12

Institution
The Hill College

This summary covers Environmental Strategies,Environmental Issues,Customer Rights,Indicate how Discrimination can be resolved in a workplace,Inclusivity strategies through legislation, Inclusivity, Human Right Strategies, Team Performance Assessment, Conflict Management & Problem Solving, Criteria...

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Uploaded on December 6, 2018
Number of pages 4
Written in 2018/2019
Type Summary

environmental strategies
environmental issues
customer rights
inclusivity
human right strategies
inclusivity strategies through legislation
team performance assessment
conflict management problem s

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Work place diversity issues
 Poverty ( uniforms / lunch)
 Gender ( employment equity / equal salaries)
 Inequality ( employment equity)
 Language ( multiple languages)

Grievance Procedure
Step 1:

 The employee with the grievance must bring it up with the supervisor who must resolve it
within 1 working day
 If not satisfed with the supervisors’ decision they can write a formal complaint
Step 2:

 Done by completing a formal grievance form and submitting it to the relevant
management
 A meeting will be arranged within 1 working day
 Meeting shall be attended by employee , a representative the supervisor or manager
 Minutes will be taken of the meeting and added to the grievance form
 If not happy can take it up with highest level of management
 Another meeting will be held
 Decision will be recorded on form
 If still not satisfed can take it up with the CCMA

Grievance Vs. Conflict
Grievance Conflict
Def. when the employee is unhappy with a Def. clash of opinions, ideas or view points in the
problem/ complain in the work place workplace
It is a work related issue It is a disagreement between 2 or more parties in
the workplace
e.g. unfair treatment e.g. personality clash

Stages in Team development
Forming

 A team Is formed consisting of diferent individuals who will work together to reach a
common goal
 Team members volunteer to work together
 Formed to solve a problem/challenge
Storming

 After the team is formed it goes through a period of uneasiness called storming
 Diferent ideas are stormed for consideration
 This stage is important for the growth of the team
Norming

 Team members agree on a common plan for the team
 Consider their own ideas but agree with others to make the team perform well
Performing

 Team members know each other so they can function as a unit
 Find ways to get the job done smoothly without conflict/ external supervision
Mourning

 Focus on the completion of the task

Methods to deal with difcult employees
 Be calm and in control

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