UTA MANA 3318 - Practice Quiz - Chapter 11 Questions and Answers

UTA MANA 3318 - Practice Quiz - Chapter 11 Questions and Answers In the context of forms of interpersonal power, vital skills, abilities, and knowledge are passed on within an organization through _____. reward power coercive power expert power referent power expert power In the context of information power, _____ is the spin that managers put on information. ingratiation coercion networking framing framing Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:00 / 0:15 Full screen Brainpower Read More For legitimate power to be effective: managers and employees must gain access to and control over important information. employees' perception of their manager as an expert is crucial. managers should withhold support from employees. employees must believe that their manager has the right to tell them what to do. employees must believe that their manager has the right to tell them what to do. Which of the following statements is true of information power? It has the strongest relationship with performance and satisfaction. It is based on an agent's ability to control rewards that a target wants. It can flow upward from subordinates to managers as well as downward from managers to subordinates. It is based on an agent's ability to cause a target to have an unpleasant experience. It can flow upward from subordinates to managers as well as downward from managers to subordinates. According to David McClelland, the two faces of power are: coercive power and reward power. legitimate power and illegitimate power. personal power and social power. interpersonal power and intrapersonal power. personal power and social power. In the context of intergroup sources of power, _____ are activities that other groups depend on to complete their tasks. task functions strategic contingencies maintenance functions influence tactics strategic contingencies In the context of political skill, _____ refers to an individual's ability to portray forthrightness and authenticity in all of his or her dealings. social astuteness sincerity interpersonal influence networking ability sincerity In the context of empowerment, _____ is a fit between a work role and an employee's values and beliefs. self-determination competence impact meaning meaning In the context of interpersonal power, _____ has been called the power of the future. legitimate power referent power expert power social power expert power To coerce someone into doing something means to: engage in role modeling. promise reward for his or her work. threaten his or her self-esteem. force the person to do it. force the person to do it. _____ refers to the ability to get things done through favorable interpersonal relationships outside formally prescribed organizational mechanisms. Political skill Individualistic skill Competence skill Competitive skill Political skill In the context of power, the recipient of the attempt to use power is known as the _____. target influencer agent source target MaxSpeed, a car accessories company, sees an increase in demand for its seat covers. To cater to the rising demand, Steve, the manager at the tailoring department of MaxSpeed, demands that all the employees must complete 150 products per day as opposed to the previous target of 100 products per day. He also threatens to reduce the salaries of employees who fail to meet the new target. In this scenario, which of the following influence tactics does Steve use? Coalition tactic Pressure tactic Exchange tactic Ingratiation tactic Pressure tactic Which of the following is true of coercive power? It is based on an agent's ability to cause a target to have an unpleasant experience. It is based on an agent's ability to control rewards that a target wants. It is based on position and mutual agreement. It is based on interpersonal attraction. It is based on an agent's ability to cause a target to have an unpleasant experience. Enlarging an individual's zone of indifference is best accomplished with _____. authority reward power dominance power For expert power to work, _____. an agent's knowledge must be relevant and useful to a target an agent must trust that the expertise given is accurate. both an agent and a target must agree that they have the right to influence each other an agent's perception of a target as an expert is crucial an agent's knowledge must be relevant and useful to a target According to Rosabeth Moss Kanter, which of the following behaviors is displayed by top executives as a symptom of powerlessness? They tend to exceed budget limitations. They use dictatorial, top-down communication. They seek opinions from lower-level managers. They procure above-average raises for employees. They use dictatorial, top-down communication. According to Rosabeth Moss Kanter, which of the following is a characteristic of powerful people in organizations? They do not try to intercede for someone in trouble. They do not exceed budget limitations. They seek advice solely from higher-level managers. They procure above-average raises for employees. They procure above-average raises for employees. Which of the following is most likely to be true of negative feedback in a problem-solving format? It tends to make employees set unrealistic expectations regarding work. It tends to bring about a closer employee-boss relationship. It makes employees sensitive to external changes. It has the strongest relationship with performance and satisfaction. It tends to bring about a closer employee-boss relationship. Which of the following is true of self-managed teams? They take on decisions and activities that traditionally belong to managers. They place individual interests ahead of organizational interests. They discourage increased participation in decision making. They remove bureaucratic constraints that stifle organizations' autonomy. They take on decisions and activities that traditionally belong to managers.