THE BMZ ACADEMY
@061 262 1185/068 053 8213
BMZ ACADEMY 061 262 1185/068 053 8213
, BMZ ACADEMY
Table of Contents
1. Introduction ............................................................................................................ 3
2. The Role of the Ombudsman in Public Administration ........................................... 3
2.1. Historical Background ......................................................................................... 3
2.2. Functions of the Ombudsman ............................................................................. 3
2.3. Impact on Accountability and Transparency ........................................................ 4
3. Practical Influence on Public Administration ........................................................... 4
3.1. Case Study: The South African Public Protector ................................................. 4
3.2. Improving Public Service Delivery ....................................................................... 4
3.3. Reducing Corruption ........................................................................................... 5
4. Challenges Facing the Ombudsman ...................................................................... 5
5. Conclusion ............................................................................................................. 5
6. List of Sources ....................................................................................................... 6
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