Production and Operations Management MNO3701 (MNO3701)

MNO3701 ASSESSMENT 2 SEMESTER 2 2024 Which option is incorrect regarding TQM? 1. TQM puts customers at the forefront of quality decision-making. 2. TQM takes an organisation-wide perspective. 3. TQM discourages the balance between different types of quality cost. 4. TQM holds that all parts of the organisation have the potential to contribute to quality. 5. TQM is a very important concept in production and operations management. Which of the following are typical problems exp...

MNO3701 ASSESSMENT 2 SEMESTER 2 2024 Which of the following apply to perception-expectation gaps in quality management? a The gap between the delivered quality and the way the service or product has been described to the customer. b The gap between the way quality has been speci ed and the delivered quality. c The gap between the service or product concept and the way the organisation has speci ed it. d e The gap between a customer's speci cation and the opera...